AI Community & Organic Social Operations Manager

Role Purpose

We are hiring an operationally sophisticated social media and community operator to manage publishing coordination, moderation workflows, scheduling systems, and operational social media execution across multiple public-facing profiles. This is not a typical influencer-focused or aesthetics-focused social media role.

The role is heavily focused on:

• Operational coordination
• Publishing systems
• Moderation workflows
• Escalation handling
• Multi-profile coordination
• AI-assisted operational workflows
• Scheduling systems
• Community management
• Inbox coordination

Core Responsibilities

1. Publishing & Scheduling Operations Responsible for:

• Scheduling and coordinating organic social content
• Managing publishing calendars
• Coordinating post approvals
• Maintaining publishing consistency across multiple profiles
• Coordinating publishing queues
• Ensuring content publishes accurately and on time
• Organizing publishing priorities
• Reducing publishing errors and operational bottlenecks

2. Community Management & Moderation

Responsible for:

• Managing comments and DMs
• Monitoring moderation queues
• Monitoring inboxes and engagement systems
• Escalating sensitive customer service situations
• Supporting moderation workflows
• Coordinating responses across multiple accounts
• Maintaining professional communication standards
• Supporting community engagement operations

3. Workflow Coordination

Responsible for:

• Coordinating with creators, editors, and operators
• Tracking missing assets and approvals
• Organizing publishing workflows
• Maintaining operational strucCoordinating cross-profile publishing activity
• Maintaining workflow consistency

4. AI-Assisted Operations Responsible for:

• Using AI-assisted tools for drafting support
• Using AI for workflow acceleration and organization
• Using AI for summarization and coordination support
• Supporting AI-assisted operational systems

Benefits:

• Flexible schedule
• Flextime
• Free parking
• On-site parking
• Staff meals provided

Work Location: In person