Assistant Community Manager
About Sentral
Sentral is a network of communities redefining the way people live. Sentral's mission is to be the leading residential hospitality operator through superior performance, enhanced experience, and a network of connected communities. We take the convenience, connection, and comfort of home to new heights-we call it Home+. Our one-of-a-kind communities offer unrivaled locations, innovative tech-enabled services, and premium amenities to enhance everyday life. Sentral lets you live life on your own terms in the heart of the world's best cities: Atlanta, Austin, Charlotte, Chicago, Denver, Houston, Los Angeles, Miami, Nashville, Oakland, Philadelphia, Phoenix, Pittsburgh, Portland, San Francisco, San Jose, Santa Monica, Scottsdale, and Seattle, with more coming soon.
Our core values reflect our commitment to our employees, as we are service first in our actions, value thinking like an owner, and continuously strive to make one another better. We strongly believe in continuous personal improvement, career growth and diversity in our workforce. With ongoing learning & development offerings, leadership coaching and mentorship programs, we foster an empowered environment rooted in empathy and growth. Our team members are curious explorers who never stop learning and who strive for great outcomes.
Learn more about us at www.Sentral.com (https://sentral.com/).
Position Overview and Responsibilities
At Sentral, we are building a team of people-first focused individuals who thrive on going above and beyond. Ideal candidates will exemplify a can-do attitude, a growth mindset, and an entrepreneurial drive. Successful candidates will be proactive, solution-oriented, and have strong ownership of their work. The Assistant General Managerwill report to the general manager and perform administrative and organizational duties such as liaising with residents, collecting rent, doing basic bookkeeping, organizing property viewings and overseeing facility maintenance. This role will also be responsible for evaluating applicants and negotiating contracts.
This is an in-person position located on-site of the property.
What You'll Do:
- Uphold Sentral's standards, best practices, policies and procedures, and value of excellence in customer service
- Assume General Manager's duties/authority in absence of immediate supervisor in accordance with company and community guidelines
- Establish rapport with residents and guests so they always feel loved
- Respond to resident and guest questions and concerns in a timely manner
- Be responsible for resident lease renewal process and retention results
- Monitor and respond to all online reviews per company procedure and policy
- Ensure compliance with all company, local, state and federal regulations and safety rules
- Ensure unsafe conditions are corrected in a timely manner
- Maintain accurate monthly commission sheets on leases, renewals and delinquencies for bonus purposes
- Complete accounting month end process and assist with monthly financial statement reporting
- Provide general clerical assistance to community office
- Manage the maintenance and custodial teams at the property
- Schedule and oversee maintenance calls to apartment units
- Continuous understanding of the property's condition related to capital, repairs, vacant status, etc.
- Oversee of planning and execution of resident and guest events
- Oversee and provide back up to the leasing floor
- Assist in monitoring advertising source effectiveness
- Assist in conducting market surveys and shop competitive communities
- Perform other related duties and assignments as needed and assigned
Skills and Experience
- High School Diploma or equivalent required; some college preferred
- A minimum of one-year experience in a customer service-related industry and one-year apartment leasing experience or a combination of accounting skills/education with customer service experience is preferred
- Must possess strong attention to detail and sales ability
- OSHA laws and regulations, willingness to obtain within six months
- Demonstrate an ability to support and contribute to community team
- Demonstrate strong oral and written communication skills
- Great time management skills
- Strong decision-making and problem-solving skills
- Computer literate with capability in email, MS Office and related communication tools
- Must possess a positive attitude and the ability to smile under all circumstances
- Participate in training in order to comply with new or existing laws
- Demonstrate ability to diffuse and respond to customer concerns to avoid escalation of the problem
- Ability to work a flexible schedule, including evenings and weekends
Community Team Perks + Benefits
- Health & Wellness: We offer multiple medical, dental, and vision health plan options that begin the first month after your start date! There is one fully company-paid plan (no monthly premiums for you)*, and HSA and FSA options to set aside pre-tax dollars.
- Premiums apply for spouse, dependent, or family coverage plans
- Invest in Your Future: Eligible after just three months of employment, we offer a 401(k) with a 4% company match to help you reach your savings goals.
- Time Off That Grows with You: In addition to 11 paid holidays, Sentral offers 8 different types of paid time off (PTO) to meet all of life's demands. These 8 types of PTO include personal days that have no waiting period to use, one floating holiday each year, Enrichment Hours for volunteering or career development, and more!
- Travel Discount: Team members (and their friends and families) receive travel discounts when they stay at a Sentral community.
- Deep Savings: All team members at Sentral receive discounted rates on pet insurance, attractions, rental cars, shows, events, and more!
The following requirements are intended to reflect the expected work environment and physical demands of the role. Candidate must be able to perform the following activities with or without reasonable accommodation to be successful in the role:
- Work in a space that includes indoor and outdoor spaces, with and without covering
- Move throughout the property for extended periods of time
- Transport boxes and equipment weighing up to 20 pounds
- Communicate with other persons in the building
- Observe details in surrounding areas and on a screen
If you require accommodations to the above listed job duties or would like to request accommodations during the interview process, please indicate so on your applications in the "Accommodations" section.
Sentral is dedicated to creating a diverse and inclusive work environment that champions all backgrounds, identities, and voices. We strive to cultivate a space where our team members feel valued, and our residents feel loved. While there is no exact recipe for ensuring our residents feel loved, we believe a key ingredient is seeking and employing individuals that reflect the uniqueness of our residents.
As an Equal Opportunity Employer, we do not discriminate based upon actual or perceived race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.