Assistant Community Manager

Metropolitan Holdings is a dynamic real estate development and property management company specializing in luxury multifamily properties. We are committed to creating exceptional living experiences by Creating Moments that Matter. We are guided by our core values:

Live with Integrity, Are Accountable, Are Humble, Bring Tremendous Effort Every Day, and Look at Things Creatively.

We are seeking an Assistant Community Manager to join our exceptional team. You will be responsible for assisting the Community Manager by ensuring the property is maintained in accordance with Company standards and deliver on resident satisfaction. If you share these values and are passionate about property management and sales, we want to hear from you!

Why Join Metropolitan Holdings?

As a member of our team, you’re making a difference in the lives of our residents and contributing to the growth and success of a dynamic and growing company. We offer a supportive team environment, continuous learning, and an opportunity to grow your career in property management.

What You’ll do

• Promptly answer telephone and e-mail inquiries with the goal of obtaining an appointment to show the community to the prospective resident.
• Greet prospective residents, demonstrate the features and benefits of the interior of the apartment homes and amenities, explain terms of occupancy, and provide information about local areas.
• Close the sale with prospective resident and obtain a holding deposit and application for an apartment or waiting list.
• Promptly follow up with prospective residents who have not yet leased to continue the sales process and secure the sale.
• Determine and certify the eligibility of prospective residents, following government regulations and Company procedures.
• Assist Portfolio Manager with advertising and promotions for the property in relation to prospective residents and resident retention.
• Regularly conduct marketing surveys to know what the competitors are doing in your marketplace to optimize our ability to compete effectively.
• Make marketing recommendations based on an analysis of the marketing surveys.
• Market vacant space to prospective tenants through leasing agents, advertising, or other methods.
• Aggressively pursue and collect rent payments and accurately record remittance.
• Investigate complaints, disturbances and violations and resolve problems following management rules and regulations.
• Prepare, submit and maintain accurate records, reports and documents.
• Ensure confidentiality of all data in the resident files (i.e. income, credit reports, assets, etc.).
• Manage the property in the absence of the Portfolio Manager.
• Provide information and reports in coordination with other departments as needed.
• Conduct special promotions and tasks as assigned by the Portfolio Manager.
• Conduct all activities in accordance with Fair Housing.

Performance Objectives – What You’ll Learn

Include, but not limited to:

• Marketing & Leasing
• Maximizing Financial Results
• Budget Compliance and Expense control
• Collection of Rent and Other Fee Income
• Market & Rent Comp Knowledge
• Customer Service

Job Requirements

• At least 2 years' experience in a similar role or equivalent combination of education, training or experience.
• Property Management experience required.
• Strong sales experience.
• Demonstrated experience in delivering outstanding customer service
• Proficient in Microsoft Office. Experience with Yardi software preferred.
• Must be detail oriented and organized.
• Must be available to work weekends.
• Must have reliable transportation and the ability to travel between assigned properties as needed.
• Must be able to communicate effectively verbally and in writing

Interested? Apply today and start building a rewarding career with Metropolitan Holdings!