Assistant Manager (Community Service) - Social Work

The Hong Kong Red Cross was established in 1950. We belong to the World's largest humanitarian network and provide impartial and quality care to protect life and health, and to enhance the capacity of vulnerable people to live a safe and dignified life. Our services include disaster relief, special education, volunteer service, first aid and health training, and blood transfusion. http://www.redcross.org.hk

Key Responsibilities:
Support the Manager in planning, implementing, monitoring and evaluating the Home-based Chronic Disease Management Service for the Elderly (CDME), ensuring alignment with the agency’s strategic directions, service objectives and service quality standards.

Undertake case management duties, including intake assessment, psychosocial assessment, care planning, intervention, follow-up, monitoring and review for assigned cases, with a focus on Tai Po CDME cases.

Provide psychosocial support, community resource linkage and follow-up services to older people, caregivers and affected residents according to case needs.

Coordinate and strengthen collaboration with internal teams, NGOs, healthcare partners and community stakeholders to enhance service integration, referral pathways and community support networks.

Oversee service monitoring, including data analysis, report preparation, funding-related documentation and continuous improvement initiatives based on service outcomes and users’ feedback.

Plan and organize staff and volunteer training, community education and engagement activities to promote self-management, psychosocial support, social inclusion and well-being among target populations.

Support the review and enhancement of psychosocial, communication and community care-related educational materials, training resources and service content.

Carry out ad hoc projects and tasks assigned by the supervisor.

Requirements:
Higher Diploma in Social Work or bachelor’s degree in a relevant discipline.

Must be a Registered Social Worker (RSW) in Hong Kong.

Minimum 2 years of post-qualification relevant working experience.

Experience in volunteer management, case management, elderly service or community-based support service is preferred.

Good communication skills with service users, caregivers, volunteers, stakeholders and community partners.

Flexible and self-initiated, with good analytical, coordination and interpersonal skills; mature and able to work independently and under pressure, with good report-writing skills.

Excellent command of both written and spoken English and Chinese (including Putonghua).

Fresh Graduate will also be considered.

Working Locations: West Kowloon

Contract Period: 1 year

Fringe Benefits:
Fringe benefits including generous annual leave, marriage leave, volunteer leave, caring leave, medical and dental benefits (including dependents), Employer MPF voluntary contribution, and a discretionary incentive payment (where applicable) will be offered to the right candidates.

Interested candidates are invited to submit an online application, by clicking the "Apply" button.

Review of applications will start as soon as possible and continue until 5 July 2026 , or until the post is filled, whichever is earlier.

Personal data provided by job applicants will be used strictly in accordance with Agency’s data protection policy for recruitment purposes only. Applicants not contacted within 4 weeks may consider their applications unsuccessful and all related information will be kept for not more than 6 months in accordance to the organization’s HR Policy.

Full-time,Contract