Bilingual Marketing & Intake Specialist
Do you speak Spanish? Have you ever wanted to work in a law firm and speak directly with potential clients?
Our firm is looking to hire a marketing and intake specialist who is an excellent communicator, a good listener, and has a friendly, helpful attitude to evaluate potential client calls based on our case-selection criteria. The specialist will evaluate potential client calls in a reasonable amount of time using our criteria standards.
The specialist will also support the marketing team with data entry of marketing data, evaluation of marketing competitors, and provide administrative and project support.
This position will require great phone etiquette and strong multi-tasking skills because the majority of the work will be on the phone. Bilingual-Spanish is required.
Responsibilities:
- Conduct general evaluation of potential client cases to ensure that they meet our case criteria standards. Gather accident details, injury information, insurance information, police reports, etc. in order to evaluate the potential claim.
- Handle incoming phone calls from potential clients along with other intake specialists.
- Manage scheduling of appointments/consultations between potential clients and our staff.
- Coordinate all potential client intake paperwork to prepare for appointments/consultations.
- Ensure that every potential client is properly documented in our contact management database and that the potential client status (accepted, meeting scheduled, etc.) is properly tracked and updated.
- Support marketing team with data-entry and monitoring campaigns.
- Provide administrative and project support for a variety of marketing campaigns.
Every day is different!
This position is a full-time position. No phone calls please.
Job Type: Full-time
Pay: $35,000.00 - $40,000.00 per year
Benefits:
- 401(k)
- Health insurance
- Paid time off
Experience:
- Customer service: 2 years (Preferred)
Language:
- Spanish (Required)
Work Location: In person