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Brand Ambassador Manager
Leads, coaches, develops, and manages a remote team of online brand ambassadors (OBAs) in the collection, synthesis, and reporting of Voice of Customer (VOC) data from online product reviews. Likewise, leads the OBAs in reinforcing client image/presence on .coms via brand responses to reviews and Q&A.
Premium Retail Services is a part of Acosta Group – a collective of the industry’s most trusted retail, marketing and foodservice agencies reimagining the way people connect with brands at every point in their shopping journey.
Since 1985, Premium has been a top provider of sales and merchandising services, reshaping retail through innovation and excellence for hundreds of renowned brands across retail categories.
With 12,000+ employees across the U.S. and Canada, we are a people-first company, and we strive to ensure our team members enjoy their jobs, feel valued, and emulate our core beliefs – that’s why we frequently promote from within. We encourage our employees to innovate and expand new horizons, making internal development our cornerstone. Find your place at Premium – whether it’s merchandising, sales or brand advocacy, there's a spot for you on our team.
Acosta Group is an equal opportunity employer and will ensure that applicants with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed, please contact AskHR@acosta.com. Be sure to include "Applicant Accommodation" in the subject of your email to expedite the request.
Acosta Group believes in good faith that the minimum and maximum annual salary or hourly compensation range for this opportunity is accurate and reasonable at the time of posting.
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Minimum Education and Work Experience
- Bachelor’s Degree in statistics, business, marketing, IT or related field.
- 2 years management experience in retail, retail operations, retail distribution, merchandising, sales, marketing, analytics, statistics, or service organizations required. 1 year analytical, internet-based reporting required.
Knowledge, Skills, and Abilities
- Account/Client Management experience desirable.
- Microsoft Office Suite proficiency required with high proficiency in Excel and PowerPoint.
- Strong writing skills are a must, with experience creating and proofing formal reports, copy or press releases.
- Excellent communication and presentation skills with small groups.
- Proven track record in multi-tasking, demand management, problem solving, organization, and prioritization skills.
- Significant understanding of remote business tools such as smartphones and laptop use, including trouble-shooting issues with connectivity. Remote home office environment with travel up to 5% to corporate offices, regional offices, client and/or vendor offices, training or convention venues, businesses, and retail establishments.
Physical Requirements
- Seeing
- Listening
- Lifting (15 – lbs.)
Minimum Education and Work Experience
- Bachelor’s Degree in statistics, business, marketing, IT or related field.
- 2 years management experience in retail, retail operations, retail distribution, merchandising, sales, marketing, analytics, statistics, or service organizations required. 1 year analytical, internet-based reporting required.
Knowledge, Skills, and Abilities
- Account/Client Management experience desirable.
- Microsoft Office Suite proficiency required with high proficiency in Excel and PowerPoint.
- Strong writing skills are a must, with experience creating and proofing formal reports, copy or press releases.
- Excellent communication and presentation skills with small groups.
- Proven track record in multi-tasking, demand management, problem solving, organization, and prioritization skills.
- Significant understanding of remote business tools such as smartphones and laptop use, including trouble-shooting issues with connectivity. Remote home office environment with travel up to 5% to corporate offices, regional offices, client and/or vendor offices, training or convention venues, businesses, and retail establishments.
Physical Requirements
- Seeing
- Listening
- Lifting (15 – lbs.)
- Leads, coaches, develops, and manages a remote team of online brand ambassadors (OBAs) in the collection, synthesis, and reporting of Voice of Customer (VOC) data from online product reviews. Likewise, leads the OBAs in reinforcing client image/presence on .coms via brand responses to reviews and Q&A.
- Collaborates with client to create guidelines/playbook for the OBA Program, annual report schedule, and product coverage roadmaps.
- Exhibits exceptional skills in business relationships, analysis, accountability, recruiting, systems processes, time management and leadership.
- Identifies opportunities to maximize client support through specific tools, websites, and feedback channels. Identifies and leverages strengths of individual OBAs to contribute efficiencies to overall team processes and output.
- Establish and maintain strong working relationship with the client’s product training, product management, and integrated mar.
- Leads, coaches, develops, and manages a remote team of online brand ambassadors (OBAs) in the collection, synthesis, and reporting of Voice of Customer (VOC) data from online product reviews. Likewise, leads the OBAs in reinforcing client image/presence on .coms via brand responses to reviews and Q&A.
- Collaborates with client to create guidelines/playbook for the OBA Program, annual report schedule, and product coverage roadmaps.
- Exhibits exceptional skills in business relationships, analysis, accountability, recruiting, systems processes, time management and leadership.
- Identifies opportunities to maximize client support through specific tools, websites, and feedback channels. Identifies and leverages strengths of individual OBAs to contribute efficiencies to overall team processes and output.
- Establish and maintain strong working relationship with the client’s product training, product management, and integrated mar.