Brand Standards Consultant (Customer Service Manager)
Fantastic opportunity with one of Canada’s largest and top ranked Franchises!! JAN-PRO is experiencing tremendous growth within Alberta and across the country, facilitating the need for us to grow our Calgary based team! We are looking for a full time Customer Service Manager (“Brand Standards Consultant” in our lingo) that will play a vital role in our ability to accomplish our company Vision.
JAN-PRO hires self managed and highly motivated individuals (“Stakeholders” in our lingo) who live and breathe our shared company Vision. Our Stakeholders are empowered to use the tools and resources at their disposal to meet their own objectives and the company’s objectives. We offer flexibility, leading edge technology, a fun and sometimes frenetic work environment, strong benefits package, bonus structures and unlimited growth opportunities. Most importantly, we offer the opportunity to positively impact people’s lives! If that doesn’t motivate you to come to work everyday, then please stop reading this post now!
About JAN-PRO
JAN-PRO is Canada’s largest commercial cleaning franchise and 3rd largest franchise overall. Every day our 2,400 Certified Business Owners provide cleaning services to over 11,000 businesses across the country. JAN-PRO’s processes are leading edge and our service lines have continued to increase throughout the Covid-19 pandemic and beyond. This is just one of the reasons JAN-PRO has been voted the #1 cleaning franchise for 15 straight years by Entrepreneur Magazine! But we are so much more than a cleaning company and this starts with our Vision!
JAN-PRO’s Vision
To positively impact people’s lives by supporting, guiding, and inspiring them to become successful owners of a commercial cleaning franchise.
The Position
The Brand Standards Consultant is responsible for overseeing that our Certified Business Owners (“CBO’s”) deliver the excellent service levels that our customers expect. This key position within our organization encounters a variety of situations throughout the year, lending to its challenge and variety in daily activities. The Brand Standards Consultant performs a variety of roles in carrying out their daily tasks – teacher, coach, mentor, inspector, police officer, mediator, and consultant. You’ll be part of a team that directly impacts the success of our organization and our CBO’s which is tremendously rewarding. You’ll be backed by the best processes in the industry and part of a company that lives every day to achieve our vision.
JAN-PRO offers a fun, supportive and friendly work environment, competitive compensation plans, individual and team bonus plans and opportunities for advancement for the right candidate. Simply put, JAN-PRO is an industry leader and first class organization in a stable and growing industry. So if you have exceptional customer services skills with a strong desire to positively change peoples lives and the drive to move your career forward, then JAN-PRO wants you as part of our team!!
Essential Duties:
- Be an ambassador for JAN-PRO by representing the company professionally at all times in front of customers, potential customers and our Certified Business Owners.
- Perform audits of our customer’s facilities, ensuring they receive top service levels as defined in their contract.
- Provide feedback on inspections to our Certified Business Owners, guiding them in areas where they can improve their service levels.
- Lead formal and on-site seminars for new Business Owners in our Certification Training Programs.
- Maintain and develop our vast network of Certified Business Owner’s, sharing best practices to enhance their skillset.
- Meet with new customers and Certified Business Owners to establish proper relationships and review services contracted
- Provide estimates and sign contracts for Special Service cleaning (hard floor care, carpet cleaning, windows, etc.) required by our customers.
- Ensures all WHMIS protocols, SDS and workplace health and safety regulations are observed by our Certified Business Owners and their employees.
- Investigate and provide same day resolution for any service deficiencies delivered by our Certified Business Owners.
- Maintain proper records for our company databases.
Skills, Knowledge and Abilities we’re looking for:
- Exceptional customer service skills and is dedicated to delivering outstanding customer experiences.
- Excellent written and oral communications skills in English language (being multi-lingual is certainly a benefit).
- Professional demeanour with ability to both work with others and assume leadership role.
- Willingness to adjust working schedule to meet our Certified Business Owners at their customer’s location to provide hands on development
- Experience with janitorial equipment in a commercial environment is a definite asset but not a necessity.
- Ability to manage teams of people in organized structures.
- Excellent problem solving skills.
- Good presentation skills.
- Proficiency with computers – particularly Word, Excel, Power Point, Outlook.
- College or University Degree is an asset.
- Desire to positively impact people’s lives
JAN-PRO thanks you in advance for the interest in our growing organization. Have you read the entire ad?? Good – because here’s a hint for you - we want to know more about you than just your resume. We love informative Cover Letters – so tell us about you and your interest in our position. This shows us you’re truly interested and a fit with our culture - not just sending resume’s out. Thanks again for the interest in JAN-PRO and please note only those selected for interviews will be contacted.
Job Types: Full-time, Permanent
Pay: $60,000.00-$90,000.00 per year
Benefits:
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Profit sharing
- Store discount
- Tuition reimbursement
- Vision care
Licence/Certification:
- Driving Licence (required)
Work Location: In person