Case Manager - Housing Tenancy & Sustainability

Description:

Job Title

Case Manager, Housing Tenancy & Sustainability Program

Department

Case Management

Reports To

Director of Case Management

FLSA Status

Full-Time, Non-Exempt

Location

95 W 11th St. Suite 206 Tracy, CA 95376

Job Summary

The Case Manager for the Housing Tenancy & Sustainability Program will deliver individualized, supportive case management in accordance with DHCS’s CalAIM Community Supports standards. The goal is to assist Medi-Cal members who are experiencing homelessness or housing instability (or at risk thereof) in maintaining tenancy and sustaining housing over time. This includes navigation of housing resources, tenancy education, landlord/tenant advocacy, linking clients to supportive services, and intervening early when tenancy is at risk.

Key Responsibilities:

Assessment & Planning

• Conduct comprehensive assessments of clients’ housing needs, barriers, preferences, and risk factors.
• Develop an Individualized Housing Support Plan (IHSP) that has measurable short- and long-term goals.
• Regularly review and update IHSP as situations change.

Housing Navigation

• Identify, locate, and help secure appropriate housing options.
• Assist clients in completing housing applications, compiling required documentation (IDs, income verification, referrals).
• Coordinate with local housing authorities, landlords, managed care plans, and other entities to find affordable units.
• Support clients obtaining financial assistance when needed (security deposits, rental subsidies, moving costs).

Tenancy & Sustaining Services

• Provide education on tenant rights & responsibilities.
• Coach clients in lease compliance, household & life skills (budgeting, utility payments, upkeep, etc.).
• Mediate landlord/tenant issues & support resolution of disputes.
• Identify early warning signs of tenancy risk (late rent, lease infractions, environmental issues) and intervene.
• Assist with annual recertification or renewal processes required by subsidy programs.

Linkage & Referrals

• Connect clients with services for mental health, substance use, physical health, employment, benefits (SSI, Medi-Cal, etc.).
• Help obtain vital documents as needed.
• Work with transportation, community resources, and state/local agencies.

Documentation & Compliance

• Maintain accurate, timely, and compliant documentation of all case management activities (client interactions, service plans, follow-ups), per DHCS, CalAIM, and MCP (Managed Care Plan) requirements.
• Ensure data entry into required systems (EHR).
• Adhere to confidentiality/HIPAA and all relevant regulatory obligations.

Advocacy & Outreach

• Serve as liaison between client and landlords, providers, community resources.
• Advocate for clients’ rights, housing quality, and access to necessary supports.
• Conduct outreach to identify clients in need, including those not yet connected to services.

Cultural Competence & Trauma-Informed Care

• Apply culturally responsive, trauma-informed, harm reduction, and Housing First principles in all work.
• Respect client autonomy and choice.
• Maintain sensitivity to the diversity of client backgrounds (race, ethnicity, LGBTQ+, immigration status, etc.).

Monitoring & Quality Improvement

• Track client outcomes (housing stability, days housed, incidents of tenancy loss, etc.).
• Participate in regular supervision and case conferencing.
• Use data to improve service delivery, identify program gaps, and recommend improvements.
• Assist in ensuring program meets DHCS/CalAIM Community Supports standards.

Work Environment:

• This position requires working in an office setting with occasional travel
• Interaction with clients experiencing housing instability and other challenges is frequent.

Working Conditions

• None: The worker is not substantially exposed to adverse environmental conditions (as in typical office or administrative work).

EEO Statement

Tracy Community Connections Center provides equal employment opportunities to all applicants and employees and strictly prohibits any type of harassment or discrimination in regards to race, religion, age, color, sex, disability status, national origin, genetics, sexual orientation, protected veteran status, gender expression, gender identity, or any other characteristic protected under federal, state, and/or local laws.

Consistent with the Americans with Disabilities Act (ADA), it is the policy of Tracy Community Connections Center to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact Carrie Grover at 209-940-0025 or carrieg@tracyccc.org

Requirements:

Qualifications & Skills:

• Experience in case management or social services.
• Knowledge of relevant laws and regulations
• Proficiency in case management software and office tools.
• Communication & Advocacy – Engaging with clients and service providers while ensuring their needs are met.
• Problem-Solving & Critical Thinking – Navigating complex cases and finding solutions.
• Organizational & Time Management – Handling multiple cases efficiently.
• Empathy & Relationship Building – Establishing trust and rapport with clients.
• Documentation & Attention to Detail – Maintaining accurate records and reports.

Physical Requirements

Sedentary work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

Talking: Expressing or exchanging ideas by means of the spoken word; those activities where detailed or important spoken instructions must be conveyed to other workers accurately, loudly, or quickly

Hearing: Perceiving the nature of sounds at normal speaking levels with or without correction, and having the ability to receive detailed information through oral communication, and making fine discriminations in sound.