Client Journey & Community Engagement Lead
Client Journey & Community Engagement Lead
Location: ARK Health Group / Inner Angel Health Clinic, Newry.
Hours: 30 hours per week
Schedule: Tuesday, Wednesday, Thursday and Saturday, with evening, event or webinar support.
Pay: £[competitive rate -based on experience] per hour.
Job type: Part-time / permanent
About us
ARK Health Group is a growing health and wellness business based in Newry. Through Inner Angel Health Clinic and ARK Fusion supplements, we support clients with gut health, wellness treatments, colonic hydrotherapy, nutrition support, sauna sessions and science-led supplement products.
We are looking for a warm, confident and organised person to help strengthen our client experience, community engagement and follow-up processes.
About the role
This is a people-focused role supporting clients before, during and after their appointments. You will help with free consultation calls, client follow-up, rebooking, product and service enquiries, clinic flow, events and webinars.
This role would suit someone with experience in customer service, wellness, beauty, health, fitness, hospitality, events, retail or sales who enjoys building trust with clients and representing a growing brand.
Key responsibilities
- Support clients from enquiry through to booking, appointment and follow-up.
- Carry out free consultation calls using approved guidance and scripts.
- Help clients feel comfortable, informed and supported.
- Assist with rebooking, aftercare messages, review requests and follow-up.
- Support the therapist team during busy clinic sessions.
- Help prepare treatment rooms and support smooth client flow.
- Explain approved product and service information clearly and professionally.
- Support product sales, displays, event stock and client enquiries.
- Represent ARK Health Group at local events, pop-ups, webinars and community activities.
- Capture client questions, leads and follow-up actions.
- Escalate clinical, medical or supplement safety questions to the appropriate team member.
About you
You will be:
- Warm, approachable and professional.
- Confident speaking with clients in person and by phone.
- Interest in health and wellness.
- No specific degree required. “desirable but not essential”
- Organised and reliable.
- Comfortable with follow-up and client engagement.
- Commercially aware without being pushy.
- Sensitive when speaking about health and wellbeing concerns.
- Interested in wellness, gut health, nutrition, supplements or preventative health.
- Comfortable using digital systems such as email, online booking systems and customer records.
- Flexible to support some events, webinars or occasional evening activity.
Experience required
Experience in one or more of the following would be helpful:
- Customer service
- Client care
- Sales or retail
- Events or community engagement
- Wellness, beauty, fitness, health or hospitality
- Clinic or reception support
Full training will be provided on ARK systems, products, services and approved client communication.
Important note
This is not a medical or clinical advice role. The successful candidate will not diagnose, prescribe or provide treatment advice. Clear training and guidance will be provided on what can be discussed and when questions should be referred to the appropriate team member.
What we offer
- A varied role across clinic, client care, events and wellness retail.
- Training in ARK Health Group services and products.
- The opportunity to help shape the client journey in a growing health and wellness brand.
- A supportive team environment where client care, professionalism and follow-through matter.
To apply
Send your CV and a short note (2–3 sentences is perfect) about why this role suits you to hr@arkhealth.group
Applications are reviewed on a rolling basis.
Job Types: Full-time, Part-time
Pay: £12.50-£16.00 per hour
Benefits:
- Company pension
- Employee discount
- Health & wellbeing programme
- On-site parking
- Store discount
Application question(s):
- Tell us briefly about a time you brought organisation or structure to a team, workplace, or project.
Work Location: In person