Commercial & Marketing Coordinator
Natoora Ltd
Commercial & Marketing Coordinator Full-time Tuesday to Saturday | Melbourne
Natoora is looking for a versatile Commercial & Marketing Coordinator to join our small, close-knit team at an exciting moment in our growth. This is a genuinely broad role spanning B2B customer service, retail account support and marketing.
Full-time Tuesday to Saturday | Melbourne
ABOUT NATOORA
Natoora started 20 years ago with a very simple, yet powerful goal to find incredible flavour in fresh produce. Today, our dedication to this mission has grown into an impactful network of over 500 independent growers spanning nine sourcing hubs across three continents.
We work with hundreds of kitchens and some of the most exciting and influential chefs in London, New York, Miami, Copenhagen, Paris, and Melbourne. However, our commitment to creating a better food system also extends beyond professional kitchens to a strong community of home consumers across the US and the UK.
On the way, we have been named a Sunday Times Fast Track 100 Company, appeared on the Financial Times’ list of Europe’s fastest-growing companies, and proudly received a GQ Food & Drinks Sustainability Award.
About the Role
Natoora is looking for a versatile Commercial & Marketing Coordinator to join our small, close-knit team at an exciting moment in our growth. This is a genuinely broad role spanning B2B customer service, retail account support and marketing - ideal for someone who thrives on variety and wants to see their work make a real difference.
You’ll play a key part in keeping our restaurant clients well-served, supporting the management of our Coles partnership and keeping Natoora’s brand sharp across digital channels. We believe human relationships are the backbone of our supply chain, and we’re looking for someone who feels the same way.
What You’ll Be Doing
B2B Customer Service- Keep chefs informed about product availability and seasonal changes
- Process orders accurately and handle invoicing and credit notes with precision
- Resolve order issues promptly, communicating clearly with customers throughout
- Help identify and shift overstock across our sales channels
- Work closely with warehouse, transport, and sales teams to ensure on-time, on-quality delivery
- Update third-party product catalogues as needed
- Maintain and update the Natoora product catalogue on Coles systems
- Create and coordinate marketing assets and back-of-pack information
- Keep all food safety documentation current and compliant
- Coordinate orders with our Operations team
- Support the implementation of our promotional strategy
- Write the weekly customer newsletter
- Manage Natoora’s Instagram in collaboration with the product team
- Handle content management for the app and keep the website up to date
- Take product photography for digital channels
- Organise and execute social media campaigns (including Off The Pass)
- Plan and run events and partnerships, managing the associated budget
- Oversee print and production requirements
About You
- Proactive, calm under pressure, and a natural problem-solver
- A confident communicator who works well across departments
- Excellent written and verbal communication skills
- Highly organised with a strong sense of ownership over deadlines
- Experience in food, hospitality, or retail is a bonus but not a requirement
- Proficient in Excel; experience with Tableau or similar analytics tools is a plus
How to Apply
Email your CV to jobs-mel@natoora.com and tell us why you want to join the team.