Communications & Marketing Coordinator (V26/10014)

Coordinator

Position Number: P00848

Directorate: OCEO

Service: Communications & Marketing Service

Location: HQ

Position
Classification:

Band 9

Date
Created/Updated

December 2025

POSITION PURPOSE/OBJECTIVE

The Communications and Marketing service is responsible for the service activities of
Media Management; Corporate Communications; Community Engagement; Public
Relations; Brand and Marketing; Events; Graphic Design, Internal Communications,
Digital Media, Crisis Communications; and Policy Management / Training.

The position is responsible for the coordination of corporate communications and
marketing activities. This position assists the Manager, Communications and
Marketing to provide high quality communications, marketing and organisational
support to ensure a consistent, professional and positive corporate profile and
reputation, the use of contemporary tools and resources, and to optimise corporate
communications and marketing activities and opportunities.

RELATIONSHIPS

Reports to (Position Title): Program Leader, Communications and Marketing

Report to (Position Number): P01131

Staff Responsibility: Nil

Key Internal Relationships: Communications and Marketing team; All Staff.

Key External Relationships: Creative services/suppliers; Public; Government
Agencies

WORKING ENVIRONMENT

The Communications and Marketing service provides strategic direction for, and
delivery of, corporate communications, internal communications, engagement, media
(including digital media), brand and marketing activities of Blue Mountains City
Council.

The service aims to improve Blue Mountains City Council’s reputation and build
stakeholder trust in the organisation and its brand through effective communications
with our customers, residents, partners, stakeholders, members and staff.

KEY RESPONSIBILITIES

• The Communications and Marketing Coordinator is responsible for:

• Effectively supporting the Manager, Communications & Marketing by

• The coordination and promotion of Council’s corporate and civic events.

• Providing high-level written material including speeches for senior leadership.

• Developing communications and marketing strategies and campaigns for

• Coordinating the administration, creation and placement of corporate advertising.

• Providing advice, support and assistance to staff and managers across Council

• Supporting the coordination and management of corporate marketing channels.

• Developing marketing resources, including the development and implementation

• Assisting with updating council’s website, as required.
  

Guiding Principles (mandatory section do not delete)

• We act as one organisation responding to the changing needs of our LGA and

• We are strategy led, driven by our Community Strategic Plan with clear priorities and

• We are service focused & we continuously improve service provision and provide

• We collaborate and work together to achieve our outcomes

• We ensure safety and well-being is at the centre of our organisation, operations and

• We are a financially sustainable organisation, living within our means, ensuring best

These Guidelines complement the Council’s adopted Values of: Work Together; Work
Safe Home safe; Service Excellence; Value for Money; Trust and Respect; and,
Supporting Community.

Workplace Health & Safety (mandatory section do not delete)

Ensure compliance with WHS obligations and responsibilities as outlined in Councils
policies and procedures and under the relevant WHS legislation. These include but are
not limited to: identifying potentially unsafe situations or work practices and notifying your
Supervisor or Manager (or the Health, Safety Manager/Area Safety Representative);
never performing a task that you believe is dangerous or for which you do not have the
experience, or have not received appropriate instructions and training or where the correct
equipment to carry out the task safely is not available; always work in a safe manner and
in accordance with safety instructions, where applicable; use the work equipment supplied

for the job, in accordance with the manufacturer's instructions), and any personal
protective equipment, which the Council deems necessary and has provided; be safety
aware and report any actions to your line manager which will assist the Council to meet
its legal workplace health and safety obligations.

You have the right to cease or direct cessation of unsafe work. In addition, you are required
at all times to comply with Councils Asbestos Management Plan and Policy.

COMMUNICATION

• Required to provide service to internal customers as a regular part of the job.

• Requires extensive, on-going cooperation, coordination and communications both

• One on one communications required frequently – weekly or more often or of

• The jobholder is required to anticipate and pre-empt customer requirements and

JUDGEMENT & PROBLEM SOLVING

• Problems are solved using research, analysis, and evaluation of information which

• The jobholder must make judgements or recommendations based on advanced

• Ongoing planning is required to ensure strategic outcomes or the coordination of

• Understand the current and desired market positioning and strategic business

AUTHORITY

• Policy and procedures are readily available but the jobholder is required to choose

• Decisions affect the work and activities across a major function or a number of

• The work of the jobholder influences the community within a specified service line

• The jobholder is responsible for ensuring that operational safety standards or other

• Develops a complete budget for a section or a specific project. Responsible for

SKILL, EXPERIENCE, QUALIFICATIONS & BEHAVIOURAL COMPETENCIES

1. Tertiary qualifications and/or demonstrated experience related to marketing, public

relations or related field.
2. Proven ability to coordinate and promote Council’s corporate and civic events.
3. A good understanding of public speaking and significant experience in

speechwriting for senior leaders.
4. Proven ability to develop and implement marketing programs and communications

strategies and campaigns.
5. Demonstrated experience with the creation of publications or marketing collateral.
6. Excellent oral and written communication skills including copywriting, editing, and

writing for print and digital media.
7. Experience in coordinating the administration, creation and placement of

corporate advertising.
8. Exceptional interpersonal skills demonstrating the ability to build and maintain

effective internal and external business relationships, high level customer service,
including the ability to consult and liaise with a range of people in a professional
manner.

9. Demonstrated high level organisational skills, including the ability to produce high
quality work, manage multiple tasks with competing deadlines and operate with a
significant degree of initiative and independence, while maintaining collaborative
work practices.

10. Understanding of and commitment to Occupational Health and Safety and Equal
Employment Opportunity principles

DESIRABLE

1. Demonstrated experience in website platform management, content

management, HTML, web accessibility and the ability to use analytical web tools.
2. Previous experience with Local Government or public sector.
3. Ability to work outside of core hours as required.