Community Lead (Customer Service, Sales and Events)

The Flexi Group is a collection of beautifully designed flexible workspace brands with spaces across Asia Pacific and Australia. Our brands include The Hive, Common Ground and The Cluster, each bringing our community a unique member experience. We build, nurture and expand a community of professionals, serving as a hub for connection and collaboration for businesses.
Our mission is to inspire meaningful connections by building a second home where members become friends, and ideas become reality.
We’re looking for people who want to make a meaningful impact on people’s workplace experience and someone who thrives in a collaborative setting. Take the next step in your career, join The Flexi Group’s dynamic team and become a part of the community.

About the Role

We are looking for an entrepreneurial, ambitious, outgoing and personable Community Lead whose values align with our TEAM; standing for Together, Extra-mile, Accountable and Mindful. The Community Lead works closely with the Location Manager, Senior Location Manager, General Manager, and Operations Manager (depending on the structure of your location and country) to ensure the smooth running of the day-to-day business and facilities. The core focus is to deliver and develop an unrivalled member experience by driving community events, creating partnerships and building lasting relationships with members. They are the go-to-person for sales-related activities for their space, working alongside managers to ensure financial goals and targets are met.

Duties and Responsibilities

Member Experience

• Develop relationships with members and proactively understand their needs
• Solve member-related issues to help foster a collaborative community
• Identify opportunities on how the Hive can help achieve members’ goals
• Always deliver and ensure a personalised, high-quality member experience
• Make recommendations to the Location Manager on how to improve the overall member experience

Sales

• Responsible for a variety of membership sales, packages, negotiations and closing of deals
• Mentor Community Associates and junior members of staff on how to conduct high-quality, informative tours, and provide feedback and areas for improvement
• Attend external and internal events and be representative of your location
• Manage pipeline and deal flow to ensure warm leads are jumped on!

Finance, Administration and Operations

• Organise member-welcoming and member move ins/outs
• Handle basic finance tasks, such as petty cash, invoicing and receipt of payments
• Order pantry supplies in a timely manner
• Work with Community Associates to ensure overall cleanliness of the space and venue
• Work with and liaise with Design team regarding maintenance, and improvements of space based on feedback from members and keen observation
• Conduct quality control checks and address/solve issues immediately

Content and Events

• Work alongside the Events team to brainstorm, plan and organise events, relating to the community’s interests
• Drive collaboration and partnerships across a range of different industries – E.g, cocktail-making workshops with a distributor, yoga sessions with an influential instructor etc
• Liaise with Art Department to ensure event collateral are well produced in a timely manner
• Ensure calendar and notice boards are always updated
• Capture a series of images showcasing the office spaces, events and community for social media
• Create engaging content (captions and posts) for social media platforms
• Ensure events are consistently promoted in a timely manner

You should have:

• Outstanding confidence and strong networking skills
• Passion for and understanding of the Hive’s mission and values
• Curiosity about entrepreneurial communities and startups
• The ability to demonstrate the Hive’s core values of integrity, dependability, self-awareness, excellent work ethic, and empathy for others around
• A great sense of teamwork, accountability, mindfulness and the willingness to go the extra mile for members and your team

Requirements

• University Degree holder is an advantage but not a must. Those with ‘University of Life’ should apply!
• 2+ years experience in customer service, sales, events or related industries
• Prior experience in coworking, real estate or startup experience would be an advantage
• Must have strong verbal and written communication skills
• Exceptional organisational and multitasking skills
• Ability to handle pressure and fast thinking
• Proficient in basic computer skills
• Fluency in English, any additional language is a plus

Benefits

• Competitive salary reflective of your growth
• Variety of discounts across our growing industry partners
• A comprehensive training academy to support your growth and longevity with us
• Education allowance to support external training
• A fun, dynamic working environment, working with a diverse, world-class team
• Regular team and community events based on our four event pillars; Business, Community-building, Entertainment and Wellness
• An extra day of leave to celebrate your birthday
• An annual dedicated day to volunteer at a charity of your choice
• Two days Flexcation a year, used to extend your time away by working in any of The Flexi Group locations