Community Manager
Position: Community Manager – Property Management & Leasing
Location: Calgary, Alberta
Employment Type: Full-Time
Hours: Monday to Friday, 10.00 AM – 7:00 PM (occasional evenings and weekends as required)
About Us
At RealLiving Estates, we are committed to delivering exceptional property management services while creating positive experiences for property owners and residents. We manage a growing portfolio of residential properties across Calgary and surrounding areas and are seeking a motivated Community Manager to join our team.
Position Overview
The Community Manager will play a key role in leasing, tenant relations, community engagement, and day-to-day property management operations. The successful candidate will be responsible for maximizing occupancy, maintaining strong resident relationships, coordinating leasing activities, and ensuring a high level of customer service for both tenants and property owners.
Key ResponsibilitiesLeasing & Marketing
- Respond promptly to rental inquiries via phone, email, website, and social media.
- Schedule and conduct property showings.
- Qualify prospective tenants and explain rental policies.
- Process rental applications and supporting documentation.
- Conduct reference, employment, and background verification.
- Prepare lease agreements and move-in documentation.
- Coordinate tenant move-ins and key handovers.
- Maintain property advertisements on rental platforms.
- Follow up with prospective tenants to secure lease agreements.
- Work to minimize vacancy periods and maximize occupancy rates.
Tenant & Community Relations
- Serve as the primary point of contact for tenants.
- Address tenant inquiries, concerns, and complaints professionally.
- Build positive relationships with residents and property owners.
- Promote resident satisfaction and tenant retention.
- Communicate property updates, notices, and community information.
- Assist in resolving tenant disputes and concerns.
Lease Renewals & Retention
- Monitor upcoming lease expirations.
- Contact tenants regarding renewal opportunities.
- Prepare lease renewal agreements.
- Support tenant retention initiatives and maintain occupancy goals.
Property Operations Support
- Coordinate maintenance requests with the operations team.
- Monitor work order completion and tenant satisfaction.
- Assist with move-in and move-out inspections.
- Ensure properties maintain company standards and presentation.
Administrative Responsibilities
- Maintain accurate tenant and property records.
- Update property management software and CRM systems.
- Prepare leasing, occupancy, and activity reports.
- Document all tenant communications and transactions.
- Ensure compliance with company policies and Alberta tenancy regulations.
Owner Communication
- Provide regular updates regarding leasing activity and occupancy.
- Communicate major tenant issues and property concerns.
- Assist with implementing owner-approved initiatives.
QualificationsRequired
- Minimum 1–2 years of experience in property management, leasing, customer service, or sales.
- Strong verbal and written communication skills.
- Excellent organizational and time-management abilities.
- Professional and customer-focused attitude.
- Ability to manage multiple priorities in a fast-paced environment.
- Proficiency with Microsoft Office and online systems.
- Valid driver's license and reliable transportation.
Preferred
- Experience in residential property management.
- Knowledge of Alberta Residential Tenancies legislation.
- Experience with property management software.
- Marketing and social media experience.
Key Performance Indicators (KPIs)
- Occupancy Rate
- Number of Leases Signed
- Lease Renewal Rate
- Tenant Retention Rate
- Response Time to Tenant Inquiries
- Lead-to-Lease Conversion Rate
- Resident Satisfaction
What We Offer
- Competitive salary plus performance incentives.
- Career growth opportunities.
- Supportive and professional work environment.
- Ongoing training and development.
- Opportunity to work with a growing property management company.
Pay: $30,000.00-$36,000.00 per year
Benefits:
- Flexible schedule
Work Location: In person