Community Manager
Job Description
Stober Group is a privately owned and operated real estate development and property management company based in Kelowna, BC. With a legacy of building and managing high-quality residential and commercial properties throughout the Okanagan, we are committed to thoughtful development, strong community partnerships, and long-term stewardship of our portfolio.
Position Summary
The Community Manager (Live In or Live Out) is responsible for supporting the day-to-day operations of our residential rental community, while providing exceptional customer service to our tenants. This role assists with leasing activities, is responsible for move-ins and move-outs, building oversight, and tenant engagement. The Community Manager helps maintain a welcoming, well-managed community while ensuring the property is cared for and tenants receive professional and responsive service. Live-Out Community Managers are expected to reside in close proximity to the buildings to ensure timely response to community needs.
Key Responsibilities
Leasing & Tenant Relations
- Assist with the leasing process from responding to inquiries, scheduling and conducting property tours, and supporting the application process
- Communicate professionally with prospective and current tenants
- Provide information on building amenities, policies, and community guidelines
- Support lease documentation and administrative tasks as required
Move-In / Move-Outs
- Conduct move-in and move-out inspections and walkthroughs
- Ensure proper documentation and communication during the transition process
- Provide tenants with building information and welcome materials
Building Oversight & General Care
- Monitor the overall condition of the property and common areas daily
- Report maintenance issues and coordinate with maintenance teams or vendors as needed
- Assist in ensuring the building is clean, safe, and well maintained
- Support building operations and help address day-to-day issues as they arise
Tenant Experience & Community Engagement
- Foster a positive and welcoming community environment
- Assist in planning and organizing tenant events and community activities
- Respond to tenant questions, concerns, and requests in a timely and professional manner
- Help maintain strong relationships with tenants
Administrative & Operational Support
- Prepare and distribute tenant communication and notices
- Collection of rental arrears, and maintaining organized records and communication logs
- Support management with general administrative duties
- Ensure compliance with building policies and procedures
After-Hours Availability
- As this is a live-in position, the Community Manager must be available after hours to respond to building-related emergencies when they arise, and assist in holiday coverage for other rental communities
- Coordinate with maintenance teams or emergency services as required to ensure issues are addressed promptly and safely
Qualifications
- Minimum 3 years’ experience as a Residential Community Manager or Residential Property Manager is required, along with extensive knowledge of the BC Residential Tenancy Act
- Experience with property management software and Microsoft Office, an asset
- Strong customer service, communication and interpersonal skills
- Professional, approachable, and service-oriented
- Highly organized with the ability to manage multiple tasks
- Problem-solving mindset and ability to respond to tenant needs efficiently
- Ability to work independently and maintain a professional presence within the building
- A valid driver’s license and vehicle is essential for this role
Benefits:
- retirement savings plans (DPSP, RRSP, TFSA).
- full comprehensive extended health and dental benefits.
- free on-site parking.
- free gym membership for yourself and spouse.
- employee social committee and team building activities.
- Consistent, local work within the Kelowna region.
- Professional and safety-focused work environment.
- Opportunities for career development and advancement.