Community Manager

Are you passionate about delivering excellent customer service?

Are you ready to create a living experience that offers just that?

The Alba

Our newest Morro building, The Alba, is opening soon in Canada Water and we are looking for a fantastic team to join our General Manager and welcome our first residents.

Just a stones throw from Canada Water station, The Alba is getting ready to welcome residents who want to live in beautifully designed communal spaces, facilities to work from home - including call booths, lounges and quiet zones - plus an onsite gym. Our team will deliver 24/7 support, creating a warm and friendly environment where residents can feel relaxed in their home.

About Morro

Morro has created a new way to live. Our design-led properties have everything residents need to feel at home. Thoughtfully designed and created with the resident in mind, we put personal space first whilst providing access to a variety of shared social spaces.

We know that every resident is different. That's why our buildings have a state-of-the-art co-working spaces and communal areas to relax in how they prefer. Once settled, residents can take advantage of a range of our many services including exciting brand partnerships and social events on the doorstep.

Community Manager

As Community Manager you will oversee the day-to-day operations of the site and community, acting as the primary point of contact for all Morro residents and fostering strong resident relationships

Your main responsibilities will include:

· Take full ownership of the resident experience, ensuring all residents enjoy a positive, welcoming, and high-quality stay with Morro.

· Escalate operational, resident, or team-related issues to the General Manager and senior leadership team where appropriate.

· Build and maintain strong working relationships with senior stakeholders, clients, and colleagues across the business.

· Display a proactive, driven, and flexible attitude, consistently going above and beyond to support the business and residents.

· Participate in the business on-call rota as required.

· Work collaboratively with the General Manager, Maintenance Manager, and Compliance team to implement and maintain health & safety policies, procedures, and risk assessments.

· Deliver engaging and personalised property tours, showcasing the Morro brand, facilities, rates, add-on services, and booking information to prospective residents.

· Oversee Front of House payment processes, documentation updates, weekly procedures, and ensure any issues are promptly reported and resolved.

. Handle complaints professionally and empathetically, ensuring all concerns are accurately logged, followed up, resolved, and escalated where necessary.

· Promote the Morro experience to both prospective and existing residents, supporting occupancy and resident retention goals.

Key skills and attributes:

· A strong team player who thrives in a collaborative environment

· Well-presented and professional always

· Excellent written and verbal communication skills

· Friendly, personable, and approachable

· A flexible, hands-on individual who is happy to get involved in all areas of the business as required

· Detail-oriented, efficient, and organised

· Excellent problem solving and time management skills

· Previous reception experience is an advantage

· Flexible in working hours

Hours: 40 hours per week, shift patterns to cover Monday - Sunday

Onboarding: As part of our onboarding process all candidates will be asked to complete a DBS check and provide 3 years previous reference history.

What we offer:

We have a great range of benefits including increasing pay and holiday with length of service, birthday leave, charity leave, EAP, career progression opportunities!

We look forward to hearing from you!

The Morro Team

Pay: £30,000.00-£35,000.00 per year

Work Location: In person