Community Manager
Basic Function:
Responsible for assisting the Regional Manager in maintaining the physical asset and maximizing the financial returns from that asset in accordance with the owner’s objectives. Directs and coordinates activities involving office staff engaged in showing prospective tenants apartments and explaining occupancy terms, renting or leasing apartments, collecting security deposits as required, and completing lease form outlining conditions and terms of occupancy while performing the duties below.
Principle Responsibilities:
The activities listed below are not all inclusive; however, they are indicative of the type of activities normally performed by the Community Manager. Other duties may be assigned.
Essential Functions:
- Assists Regional Manager and supervisors with special projects and administrative tasks.
- Ensures staff compliance with Company policies and procedures.
- Initiates preparation of weekly and monthly reports, regular market surveys, and advertising and marketing programs.
- Reviews all rental applications and lease forms for accuracy and compliance with resident policy.
- Makes recommendations to improve marketing and leasing programs.
- Must approve in writing all market ready apartments.
- Possess full knowledge of the surrounding real estate market and the position the community plays in the market.
- Responsible for all community cash management functions consisting of accounts receivable, accounts payable and cash receipts (including rent collections and daily deposits).
- Responsible for maintaining an accurate inventory of tangible assets and assists in preparation of annual budget.
- Analyzes budget variances and submits written findings to Regional Manager.
- Insures all community reports are completed and submitted in a timely manner.
- Implements rent collection programs in legal compliance.
- Maintains good relations with residents through quality customer service and consistent application of Company policies and regulations.
- Keeps documentation of all resident correspondence in resident files and communicates and documents any community or resident related problem and suggested resolution to the Regional Manager.
- Handles community emergencies.
Approves:
- Hiring and termination of Community Associates – second level supervisor approval mandatory.
- Resident leases.
- All applications for residency according to community qualification guidelines.
- Associates' work schedules including time off and vacations.
- Purchases under $500 that are included in the budget as residential functions, capital improvements, supplies, etc.
- Work performed by contractors - possibly second level approval required.
Develops, Reviews, and/or Submits to Regional Manager for Review and Approval:
- Purchases over $500 or any unbudgeted item.
- Rent increases, rent discounts, lease incentives and all other rent concessions to residents.
- Associate salary changes, bonuses, job position and disciplinary action.
Education and Training:
Associate's degree (A. A.) or equivalent from two-year college or technical school and/or three to five years related experience as an on-site Assistant Manager. ARM, CAM, or RAM certification preferred. A Real Estate license may be required in some states. Experience in preparing budgets and staff management is desirable.
Abilities and Aptitudes:
Excellent people skills. Must be a strong team player with good communication skills and ability to solve problems, manage time and set priorities. Flexibility is required. Must be detail oriented as well as organized. To perform this job successfully, an individual should have knowledge of Word Processing software; Spreadsheet software; Accounting software; Inventory software and Internet software.
Supervisory Responsibilities:
Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Specific Skills:
Working knowledge or computers, finance, management and marketing. Must be capable of preparing and analyzing budgets/financial forecasts and working within a budget.