Community Manager

Job Description: Community Manager

Company: Pathfinder Consulting
Location: Remote
Employment Type: Full-Time

About Pathfinder Consulting

Pathfinder Consulting is a leading education, career, and immigration consulting firm dedicated to helping students, professionals, and aspiring global talents achieve their academic, career, and relocation goals. We provide career coaching, admissions guidance, job support, immigration consulting, and professional development services to clients across different regions.

We are seeking a proactive, creative, and highly organized Community Manager to build, engage, and nurture our online communities while strengthening the company’s digital presence and audience engagement across multiple platforms.

Role Overview

The Community Manager will be responsible for building and managing Pathfinder Consulting’s online communities, maintaining strong engagement with our audience, supporting brand visibility, and ensuring smooth communication between the company and community members.

The ideal candidate will serve as the voice of the brand across community platforms, coordinate community activities, manage audience interactions, support content distribution, and help create an engaging and value-driven digital ecosystem for students, professionals, and clients.

Key Responsibilities

Community Management & Engagement

• Set up, manage, and moderate online communities across platforms such as Telegram, WhatsApp, LinkedIn, Facebook, and other relevant platforms.
• Develop strategies to increase community engagement, participation, and audience retention.
• Serve as the primary point of communication between community members and the company.
• Respond promptly to inquiries, comments, and requests from clients and community members.
• Build and maintain strong relationships with community members, clients, and industry professionals.
• Ensure all community platforms remain organized, active, professional, and aligned with the company’s brand identity.
• Manage paid community subscribers and maintain close communication with members to gather feedback and improve engagement.

Content Strategy & Distribution

• Develop and maintain a weekly and monthly content calendar for community and social media platforms.
• Collaborate with the content, digital marketing, and design teams to create engaging and educational content.
• Generate and publish compelling content including videos, graphics, announcements, articles, newsletters, and promotional materials.
• Ensure content is optimized for audience engagement and platform performance.
• Support the planning and execution of webinars, live sessions, career talks, and virtual community events.
• Collaborate with the digital marketing and leadership teams to develop monthly newsletters and email communication campaigns.

Research, Analytics & Reporting

• Conduct research on community trends, audience behavior, education/career industry updates, and competitor activities.
• Analyze community performance metrics, engagement rates, audience growth, and campaign effectiveness.
• Monitor online reviews, feedback, and conversations surrounding the brand.
• Provide weekly and monthly reports on community growth, engagement performance, audience feedback, and strategy outcomes using analytics tools.
• Identify new outreach and partnership opportunities to improve brand awareness and audience acquisition.

Community Growth & Brand Awareness

• Develop and execute initiatives that foster community growth and improve user experience.
• Organize and manage online and offline community events to strengthen brand awareness and audience loyalty.
• Collaborate with influencers, career coaches, educators, and industry professionals for partnerships and speaking engagements.
• Support marketing campaigns aimed at promoting the company’s services, products, programs, and events.
• Stay updated with social media trends, automation tools, and engagement strategies to improve community management processes.

Requirements

• Bachelor’s degree in Marketing, Communications, Public Relations, Business Administration, or related field.
• 2–4 years experience in community management, digital marketing, social media management, or related roles.
• Strong understanding of Telegram, WhatsApp communities, LinkedIn, Facebook groups, and other digital platforms.
• Excellent written and verbal communication skills.
• Strong organizational and multitasking abilities.
• Experience using social media management and analytics tools.
• Ability to create engaging content and understand audience behavior.
• Creative thinking with strong problem-solving skills.
• Ability to work independently and collaboratively within a fast-paced environment.
• Experience in the education, immigration, career consulting, or professional services industry is an added advantage.

Key Skills

• Community Management
• Social Media Management
• Content Creation & Strategy
• Customer Engagement & Support
• Digital Communication
• Research & Analytics
• Event Coordination
• Brand Communication
• Relationship Management
• Email Marketing & Newsletter Coordination

Performance Indicators (KPIs)

• Community growth and engagement rate
• Audience retention and participation
• Response and resolution time to inquiries
• Content performance and reach
• Lead generation and conversion from community platforms
• Subscriber satisfaction and feedback
• Monthly reporting accuracy and insights

Benefits

• Competitive salary package
• Opportunity for career growth and leadership development
• Flexible and collaborative work environment
• Access to professional development and training opportunities
• Opportunity to work with an innovative and impact-driven consulting firm

Pay: ₦250,000.00 - ₦300,000.00 per month

Work Location: Remote