We’re launching something special at art’otel Hoxton, a bold, design led flexible workspace designed for ambitious businesses, founders and creatives who want more than just a desk.

We’re now looking for an exceptional Community Manager to bring this space to life. This is a rare chance to be part of a new, high profile workspace launch within one of London’s most exciting hotel brands. You’ll have real influence, visibility and autonomy, with the opportunity to shape the community, the brand and the commercial success of the space from day one.

The Community Manager role:

Forming part of the pre opening team and reporting to the Workspace Operations Manager, you’ll be instrumental in defining the member experience, establishing processes and setting the tone for the community from day one.

You’ll be the face, energy and connector of the workspace - comfortable hosting members and creating a buzzing atmosphere day in, day out.

Key responsibilities as Community Manager:

Be the primary point of contact for all workspace members
Build genuine, trusted relationships with members, understanding their businesses and anticipating their needs
Lead member onboarding, renewals and move outs with professionalism and confidence
Actively manage retention, spotting opportunities to upsell, expand or support renewals
Confidently uphold house rules while maintaining a warm, welcoming environment
Support tours, open days and client meetings, helping convert interest into long term members
Help shape and deliver a compelling programme of member events, networking and activations
Collaborate with hotel teams, F&B, marketing and cultural partners to create unique, art’otel style experiences
Foster collaboration and connection across individuals, teams and businesses within the workspace
Support the smooth day to day running of the workspace alongside the Operations Manager
Ensure all spaces reflect brand standards - welcoming, professional and design forward
Manage meeting room bookings, CRM systems and member records
Assist with reporting, billing and month end finance processes
Act as a brand ambassador on site and externally, championing the workspace wherever you go

Our benefits:

30 days of holiday per year - including bank holidays, increasing with years of service
PPHE and Radisson Hotel discounts
Food and Beverage discounts at our restaurants and bars
Benefit Hub – Discounts in many supermarkets, major retailers, attractions, restaurants and cinemas.
Two free meals per day
Free financial & mortgage advice and 24/7 employee assistance programme
Access to 40% of your pay before payday through Wagestream
Vitality at work scheme, with great gym discounts and more
Free dry cleaning for workwear
Travel season ticket loan,
Ride to Work Scheme
Annual team member parties and events

About you:

Proven experience in community management, coworking, hospitality or a client facing commercial role
A natural relationship builder with confidence engaging clients
Highly organised, detail focused and comfortable juggling multiple priorities
Polished, professional and passionate about delivering exceptional experiences

If you’re excited by the idea of building something new, thrive on creating connections, and want a role where community, creativity and commercial ambition come together, we’d love to hear from you!

Community Manager

About PPHE Hotel Group