community manager L´Oréalistar L'Oréal Benelux

Are you the friendly, organized powerhouse who loves making online spaces safer and more engaging? At team5pm x SAMY, we’re searching for a Community Manager L’Oréal Benelux to ensure our communities run smoothly, users feel connected, and everyone has an awesome experience.

L'Oréalistar is het exclusieve creator community platform van de L'Oréal Groupe voor de Benelux. Via het platform werken nano- en micro-influencers direct samen met iconische merken als L'Oréal Paris, Garnier, Maybelline, Lancôme en Kérastase, verspreid over vier divisies (CPD, LLD, LDP en PPD). Creators ontvangen producten, voltooien missies en creëren authentieke UGC-content die direct bijdraagt aan campagnes. Als Community Manager ben jij het gezicht van dit platform richting de community en de verbindende schakel tussen creators, L'Oréal brand teams en SAMY

Community Manager L’Oréalistar L'Oréal Benelux

As our Community Manager, you’ll work at the heart of everything we do: from member approvals and campaign validations to smart, timely communication with our users. Your eye for detail and hands-on approach make you the go-to person for all things community. You are also the glue that helps create and nurture a strong community, acting as L’Oréal’s “eyes & ears” of the platform and making sure you stay close to what lives among users.

What you’ll do:

Your key focus? Creating a positive, welcoming, and responsive community for users and clients alike. Here’s what your day-to-day might look like:

• Approve or disapprove new members in our community.
• Review and approve campaign submissions and screenshots for specific missions.
• Validate user profiles for individual campaigns.
• Manage direct messages (DMs) within a platform via the support account.
• Respond to and interact with posts and users, keeping engagement high.
• Handle technical questions from users and create back-office tickets when issues come up.
• Keep our inbox organized through smart and effective email management.
• Act as the glue of the community, helping create a sense of connection and belonging among users.
• Be L’Oréal’s “eyes & ears” on the platform, spotting what’s happening in the community and sharing relevant feedback and signals.
• Help think about how to animate the community with engaging ideas and formats such as beauty news, Beauty Star of the Month, masterclasses, upskilling initiatives, and other community activations.
• Scout new talent for UGC and boosting within our regular campaigns — you have a sharp eye for creators who fit a brief and proactively flag opportunities to the account team.
• Work across all four L'Oréal Benelux divisions (CPD, LLD, LDP and PPD), staying close to what each brand needs and helping connect the right creators to the right campaigns.
• You’ll work closely with colleagues, escalate tech issues, and help create a place where creativity and trust go hand-in-hand.

What are we looking for

• You have 2 – 4 years’ experience managing online communities, social platforms, or working in support roles.
• You’re totally comfortable diving into DMs, handling email, and using digital tools (bonus if you’ve used Lorealistar before!).
• You pick up new platforms and back-office tools fast, thanks to your previous work experience.
• You’re friendly, approachable, and patient, even when users are having a tough day.
• You have a knack for spotting the details, but you always keep the bigger picture in mind.
• You’re a strong communicator in Dutch and English, both written and spoken. French is a nice bonus on top.
• You know how to keep calm and prioritize when requests pile up.
• You love working with a team, but you can absolutely handle your own workflow independently.

About SAMY

SAMY is a leading global social first agency. We activate end-to-end media strategies, connecting with audiences in the most integrated and effective ways to solve key business challenges and make brands matter. We are the first international ecosystem fueled by creativity, technology and culture, and by a team of 900+ people across 20 offices and 55 markets, serving more than 270 leading clients, including Europe, the U.S. and Latin America, who live and breathe social-first. Together, we create relevancy in the social universe for blue-chip brands such as L’Oréal, The North Face, Diageo, Microsoft and Samsung, among others. Our vision is to lead the evolution of brand communication. At our core, we are Bold, Human and Transformative. We are adventurous. SAMY is where your career pushes boundaries and unlocks your highest potential. We were born with a desire to go further. To defy the status quo. To reshape our world. This is your opportunity to work around the globe. With exciting clients. In projects that shape the industry.

What we offer

• Mentally feel well: We invest in mental health! Use OpenUp (https://openup.com/nl/) and participate in valuable courses. OpenUp provides quick and approachable access to mental health courses, health checks, interviews and 1-on-1 consultations with a psychologist via phone, chat and video. It is a preventative measure to address mental health issues early on.
• Learn and grow: Grow personally and professionally, through workshops and inspiring speakers.
• Having fun: We relax together. Think: iconic theme parties, after-work drinks with our legendary smoke machine and fun trips away.
• Lunch, snacks & drinks: A fridge well-filled, healthy snacks, delicious coffee and our unforgettable office bar with the signature team5pm beer!
• Save for later: Save directly 2% on your gross wage with ASR Onsdoenpensioen. Add more if you’d like!
• Cool gadgets: We make sure you have all the tools to do your work, including a Macbook.
• We pay for your calls: Claim the costs for your phone plan up to €50,- per month.
• Unlimited vacation days (NL): Take as many vacation days as you’d like. We trust each other’s own responsibility!
• From a to b: We make sure you can come to our office smoothly; with a free Swapfiets, a public transport card or a new pair of sneakers ;-)
• Hybrid Work Modality: Enjoy the best of both worlds with our flexible hybrid work setup, working 3 days from the office, designed to connect, create, and inspire.
• Flexible Working Hours: Promote a healthy work-life balance.
• International Work Environment: Be part of a truly diverse and multicultural global family with opportunities to meet peers and work from any of our offices 3 weeks per year.
• Career Growth Opportunities: Access career paths, in-house online training, and the mobility plan to expand beyond local opportunities.
• Entrepreneurial Ecosystem: Opportunity to actively participate in the creation and growth of new ventures through SAMY Awards and Jaguar Incubator.
• Global Briefs: Opportunity to actively participate in SAMY’s global growth by contributing to exciting client pitches and volunteering for projects aligned with your dream brands, target countries, or passions.