Community Manager

JOB SUMMARY The Community Manager is a dynamic leader responsible for overseeing all aspects of our multi-family property's operations, resident relations, and financial performance. Your responsibilities will be to lead a successful team, foster a sense of community, and ensure the property's success.

VALUES MODELED: All employees are expected to bring our values to life every day by demonstrating:

• RESPECT: Treat people with courtesy and kindness, valuing inclusion and diversity.
• ACCOUNTABILITY: Honor commitments, focus on delivering solutions, and take ownership of responsibilities.
• INTEGRITY: Act with honesty, honor, and transparency in all activities.
• SERVICE: Be socially conscious, proactive thinkers, committed to improving well-being.
• EXCELLENCE: Strive for excellence, adapt, innovate, and exceed expectations.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Leadership:

• Utilize effective recruitment, coaching, motivation, and development techniques to lead a highly skilled team.
• Provide guidance and mentorship to the property management team, promoting teamwork and a positive work environment.
• Set performance expectations, conduct regular team meetings, and provide ongoing training and development.

Resident Relations:

• Cultivate a positive living environment by promoting resident engagement, communication, and community events.

• Address resident inquiries, concerns, and issues promptly and professionally to ensure resident satisfaction.
• Coordinate maintenance, repairs, and improvements for a well-maintained property.

Financial Management:

• Develop and manage property budgets for cost-effective operations, revenue growth, and expense control.
• Monitor rent collection, accounts receivable, and financial reporting to ensure compliance with company policies.
• Develop and implement leasing strategies to optimize occupancy rates and revenue.

Vendor and Partner Relationships:

• Collaborate with external vendors, contractors, and partners to ensure high-quality services, timely repairs, and cost-effective solutions.

Compliance and Regulations:

• Ensure compliance with local, state, and federal regulations, fair housing laws, and property policies.
• Maintain accurate and up-to-date records and documentation related to property operations.

Marketing and Branding:

• Develop and implement marketing strategies to attract and retain residents, enhance the property's online presence, and showcase its unique features.

EDUCATION/EXPERIENCE:

• Bachelor’s degree in business administration, Property Management, or related field (preferred).

COMPETENCIES:

• The ideal candidate will possess proven experience in property management, with a minimum of 1 year in a leadership role.
• They should demonstrate strong leadership, organizational, and team management skills.
• Excellent interpersonal and communication skills are essential for resident interactions and team collaboration.
• Proficiency in financial management, budgeting, and financial reporting is required, along with familiarity with property management software and technology tools.
• Knowledge of fair housing regulations and property management laws is crucial.
• Exceptional problem-solving skills and the ability to handle complex situations with professionalism are desired.
• A valid driver's license and reliable transportation are necessary.

Key Qualities:

• Proactive and customer-focused
• Team-oriented and collaborative
• Strong organizational and leadership skills
• Excellent communication and interpersonal skills
• Problem-solving and decision-making abilities
• Adaptable and able to handle complexity with professionalism.