Community Manager - SE, DC (Cascade Apartments)

ABOUT FARIA MANAGEMENT:

Faria Management is the property management division of Dumas Collective. The firm provides boutique style property management services by bringing an unconventional, solution-based owner’s approach to urban communities. Faria Management’s mission is to provide a brand of luxury affordable housing® which is a high-quality boutique style form of management services, to owners of income-restricted housing. Since commencing on-site management operations in 2015, Faria has increased the size of its portfolio nearly tenfold and currently operates over 2,300 units between the DC Metro area and Petersburg, Virginia.

POSITION DESCRIPTION:

The Community Manager requires a self-motivated leader that possesses a combination of analytical, assertive, and strong interpersonal qualities with experience in the property management industry. The position will report to the SVP of Property Management and will be primarily responsible for the operation of the community or communities under the incumbent’s stead. The Community Manager will act as the “face” of their communities and as the “on-site CEO” by implementing the annual business plan for their community or communities, and ensuring excellence in financial management, customer service, compliance, and staff/vendor oversight.

RESPONSIBILITIES:

The Community Manager’s day-to-day responsibilities shall include but is not limited to the following:

• Ensure communities meet or exceed revenue goals by actively managing the budget and ensuring timely lease-up and/or re-leasing
• Detailed review, monitoring and processing of community level invoices/bills for payment within parameters of annual budget
• Actively participate in the annual budget/business plan development in conjunction with SVP of Property Management.
• Ensure an atmosphere of hospitality while maintaining a professional attitude at all times in an occasionally sensitive and challenging environment
• Develop and maintain strong relationships with their community: residents, vendors, etc
• Oversee marketing and customer retention efforts
• Supervise and inspire on-site staff including but not limited to assistant community managers, community specialists, and service managers, in order to yield or exceed desired goals for each community
• Oversee and manage vendors to ensure the provision of timely, efficient, and on-budget services to their community(ies)
• Oversee the initial income certification, recertification, and compliance reporting for their community(ies)
• Acts as the primary contact to ensure that the property meets and exceeds all contractual property management obligations, including the risk management, safety/security, maintenance, marketing, landscaping, and any other relevant issues
• Oversee the timely completion of maintenance requests
• Forecasts and manages replacement of major capital expense items including HVAC system, roof systems, parking lot surfaces, etc
• Maintain complete and accurate property records on-site and electronically
• Coordinates collection and documentation of all revenues following lease obligations and accounts receivable procedures
• Other duties as assigned

MINIMUM QUALIFICATIONS:

• Bachelor’s degree, preferred
• Five (5) or more years of Affordable Housing (Section 8/ LIHTC) certifications & experience required
• Five (5) or more years in experience in property management or hospitality industry required
• Five (5) or more years in experience directly supervising staff preferred
• Demonstrated ability understand annual budgets and financial reporting
• Demonstrated ability to review rent rolls, accounts receivable, delinquency reports, subsidy payments, and property-level financial reporting to support operational and financial decision-making
• Experience managing income-restricted properties preferred
• Excellent written and verbal communications are required
• Proficiency in Microsoft Office Suite: Excel, Word, Outlook
• Must be very professional in both appearance and manner, organized, and with a strong eye for detail

SUCCESSFUL CANDIDATES WILL POSSESS THE FOLLOWING ATTRIBUTES:

• An entrepreneurial spirit
• Proactive and extremely responsive
• Solution-oriented with the ability to counter balance problems with creative solutions
• Personable with a good sense of humor
• An expressed willingness to learn and practically apply knowledge gained
• Working knowledge of Yardi property management software preferred
• Experience with state/local housing agencies and corresponding reporting requirements
• Excellent oral and written communication skills
• Strong financial and analytical skills
• Strong organizational skills and ability to remain composed and flexible
• Demonstrated commitment to the mission, philosophy and vision of Faria Management
• Energy and commitment to work in an entrepreneurial environment with the ability to prioritize responsibilities while delivering timely and accurate work product

ADA SPECIFICATIONS: (Physical demands that must be met to successfully complete the essential functions of the job)

• While largely sedentary, this position requires the ability to sit, stand, and lift up to 20 lbs., speak, and hear, sometimes for extended periods of time.
• Requires the ability to use a computer and office equipment traditionally found in office settings.
• Requires the periodic ability to travel regionally, on behalf of the company.

Faria Management is an equal opportunity employer and offers a competitive compensation package.

For more information, please visit: www.fariamanagement.com.

Job Type: Full-time

Pay: $70,000.00 - $75,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience:

• Property Management: 4 years (Required)
• Customer Service: 4 years (Required)

Work Location: In person