Community Operations Manager

The Community Operations Manager (“COM”) for The Cove/Barefoot will actively support the values, vision and philosophies of the company, while demonstrating a style of support and organization that allows stakeholder, and team needs to be met with a high level of satisfaction. The COM will provide a warm and professional approach while utilizing their experience, skills, and exceptional communication abilities with property owners, partners and clients. Working collaboratively with team members, the COM will oversee the primary community amenity, aspects of community governance including Board of Director matters. The COM will manage all the administrative responsibilities associated with the role while providing support for the overall efficiency and effectiveness of the Community Life Team. This position requires a cooperative and positive attitude, and the ability to handle multiple activities with exceptional follow-through. In coordination and collaboration with the Boards, the District Management team, and the Community Life team, this position represents a reduced-scope Community Manager role, as the community budget, Board meetings, and capital projects are managed by a partner organization.

The Community Operations Manager (COM) will demonstrate leadership and organization that allows owner, stakeholder and team needs to be met with a high level of satisfaction. The COM will provide a professional approach grounded in exceptional customer service while utilizing experience, skills, and effective communication in all interaction. Working collaboratively with the District Manager, the COM will carry out aspects of community governance including Board of Director directives; compliance and covenant enforcement; manage community standards along with Design Review ensuring adherence to Colorado Revised Statutes Title 32; governing documents; and work with the Community Life Team, Board, contractors and community stakeholders on amenity maintenance and general operations.

Scope

• Prepare monthly reports for team and District Manager and Board on compliance, design review and other activities related to district matters.
• Lead efficient deployment of reported community concerns including tracking, contractor coordination, follow-up with stakeholders and electronic documentation of all relevant communication.
• Be knowledgeable on community governing documents and community guidelines.
• Attend all board meetings and social events, during or after hours, as necessary.
• Carry out board directives and proactively report outcomes to the board.
• Vet appropriate vendors, service providers and contractors; manage bid and selection processes; prepare contracts in accordance with community standards.
• Carry out risk management responsibilities with emphasis on adherence to requirements set forth by the District, owners and governing documents; monitor property for potential risks and make recommendations to mitigate those risks.
• Actively monitor changes to laws and statutes that may impact or otherwise affect the District.
• Support of the objectives of the community and team, including tasks, special projects, events, and mass mailings. Respond to general inquiries from residents, and other stakeholders (written, phone calls and in-person) and forward requests for specific inquiries to the appropriate team member.
• Manage design review committee and all processes, communication and documentation associated with design review.
• Carry out covenant compliance process in accordance with stated policy and community guidelines; generate/increase support for and compliance with guidelines through education, communication and relationship building with stakeholders.
• Interface with District legal counsel as needed on District compliance & design review matters.
• Engage with stakeholders and partners to ensure accurate interpretation and application of the District’s governing documents.
• In partnership with the community life director, district management and greater team, assist in management of all stakeholder communication including suggestions for website content, email communiques and formal correspondence; compose best practice articles/contents as needed; engage partners to provide appropriate expert content as needed.
• Initiate educational workshops, events, outreach programs and other activities aimed at relationship building and increased buy-in to the overarching vision for the community.
• Support the success of the Cohere team by actively participating in regular staff meetings; sharing best practice knowledge; collective problem solving; mentoring; and similar practices of highly engaged team members.
• Work with Cohere accounting to monitor fee billing process, review financial reports, report out to board and district management on status of receivables and accounts in collection.
• With the community life director, prepare annual budget of expenses relative to The Cove, programming and all functions under Cohere’s purview.
• Support Community Life Director with committee and resident group functions including: scheduling; meeting notifications; and related administrative functions.
• Work collaboratively with the District management to report landscape and facilities maintenance.

Attributes

Key attributes for a successful Community Operations Manager include, but are not limited to the following capabilities, qualifications and performance skills:

• Passion for people and ability to engage in authentic, meaningful ways
• Enthusiastic, positive and professional demeanor
• Outstanding customer service skills and instincts
• Personable, tactful and diplomatic
• Collaborative, team-centered approach
• Excellent verbal, written and personal communication skills
• Conscientious and dependable work ethic and attention to detail
• Organization, prioritization, follow-up and time management skills
• Innovative and creative problem solving using a “win-win” approach
• Initiative to think, reason and make independent decisions
• Familiarity with General Accounting Practices, financial statements and budget processes
• Ability to work well under pressure, maintain composure in tense conversations, and juggle multiple projects while receiving a high volume of calls and emails; exceptional multi-tasking ability
• Flexible, adaptable and growth-oriented

Experience | Minimum Requirements

• Knowledge of community associations, special districts, community amenities and community governance a plus with a minimum of 5 years of community management experience preferred
• 3 to 5 years of progressively responsible customer service, administrative and/or operations management experience required
• 3 to 5 years of leadership and supervisory experience (e.g., supervising staff or volunteers).
• Experience in meeting coordination
• Experience working with committees, volunteers and similar stakeholder groups
• Proficiency in a wide range of software applications including Microsoft Office Suite, with emphasis on Excel, Word, and PowerPoint
• Interest in related professional development opportunities

Work Environment and Physical Demands

• The Community Operations Manager should expect to work a flexible schedule, including some evenings and weekends.
• Provide one’s own transportation for off-site programs, meetings with partners, picking up necessary supplies, etc.; must have a current drivers’ license and an acceptable driving record.
• Frequently lift and/or move up to 30 pounds and be on feet for extended periods.

Operating Principles

In furtherance of our mission team members will:

• Instill a sense of fun and enthusiasm into everything we do.
• Encourage a dynamic collaboration between internal and external stakeholders.
• Exercise tact, diplomacy and fair-mindedness in all interactions while providing exceptional customer service.
• Reflect a work style based on inclusiveness, mutual respect, consensus-building and responsiveness to changing needs and opportunities.
• Embrace the vision, goals and aspirations of Cohere

Job Type: Full-time

Pay: $68,000-72,000 per year

Benefits:

• 401(k)
• Dental Insurance
• Health Insurance
• Vision Insurance
• Paid Time Off

Cohere is an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

Once an adequate number of qualified candidates have been identified, the job posting may be withdrawn or closed.