Community Relationship Lead, Volunteers
“Despite great challenges we believe unhealthy cycles can be broken, new opportunities created and, through healing, health restored.”
Reporting to the Manager of Development, the Community Relationship Lead (Volunteers) is responsible for ongoing engagement and deepening relationships with supporters, primarily those looking to volunteer their time. A key component of this position is to facilitate and grow the volunteer program, thereby building stronger relationships with the broader community. This position also acts as a representative of our organization and our mission, vision, and values in public spaces including media, education, and events.
“We stand with our clients, side by side, patiently and for as long as they want – a constant and consistent caring force”
Boyle Street Community Services (BSCS) is a values-driven organization that believes our clients are the experts in their own life. Your job will be to foster innovation with your team alongside our community members.
Key Areas of Responsibilities:
- Respond to inquiries related to volunteer opportunities from members of the public.
- Recruit volunteers for events and opportunities that support the Development work at BSCS, both for individual events and long-term program support (Special Occasion Volunteers, AGLC Volunteers, and Program Support Volunteers).
- Screen, select, orientate and train volunteers in alignment with BSCS Code of Ethics, values, and philosophy.
- Keep track of volunteer hours, shifts, demographics, stories of impact, and other relevant data for reporting utilizing available data management tools
- Execute volunteer retention and recognition activities throughout the year.
- Work with HR and other departments to ensure compliance with BSCS policies.
- Maintain data integrated reports as needed.
- Organize and support connecting community partners within BSCS events.
- Participate in general campaign planning, promotion, and reciprocity.
- Respond to inquiries related to supporting our organization from members of the public.
- Work with the Communications Team to complete media interviews related to our organization, the individuals we serve and the work we do.
- All other duties as outlined by program manager.
- All staff at BSCS are expected to participate in occasional outreach and emergency response efforts (e.g., winter response) to support and engage with clients.
- BSCS is more than a workplace. It is a community where everyone helps and contributes to the whole, and there is an expectation that all employees will take part in events (during the work week and occasionally during weekends and evenings). This includes fundraising campaigns, running community meals, medicine picking etc.
Qualifications
- Post Secondary Degree in a relevant field of study (i.e., Marketing, Communications, Public Relations, English)
- At least 1 year of experience in Volunteer Coordination, Public Education, Community Engagement, Fundraising or related work
- Experience and/or proven capability to organize volunteer events and activities. Must have knowledge of volunteer recruitment, retention, and recognition process.
- Experience and knowledge of coordinating engagement or fundraising events in the non-profit sector
- Experience working in the inner-city and/or non-profit sector is an asset
- Mental Resiliency and an aptitude for problem solving will be beneficial when working in an environment with challenges and risks
- The candidate for this position must be able to walk, squat, push, pull, sit, lift up to 30 lbs
- Strong multi-tasking and organizational skills that can be applied to the use of Microsoft Office applications
- Excellent knowledge and understanding of poverty related issues, trends, and services particularly, but not limited to the urban aboriginal population is essential
- Excellent interpersonal and communication skills with a demonstrated ability to build strong, trusting relationships with all levels within the organization and with external agencies
- Digital literacy and working knowledge of data collection is an asset
Training & Screening Requirements:
- Valid First Aid certificate required
- Police Information Check kept up to date (every 3 years)
- Child and Youth Intervention record kept up to date (every 3 years)
Work Environment:
Boyle Street Community Services is an equal opportunity employer. We value the diversity of the communities we serve and are committed to engaging and developing a diverse and inclusive workforce. Boyle Street Community Services welcomes applications from First Nations, Métis, & Inuit peoples as well as New Canadian, differently abled, and LGBTQ2S communities.
Boyle Street Community Service Center aims to provide a safe and welcoming environment for our clients. The position may include the risk of exposure to open drug/injection use, verbal abuse and/or harassment, emotional distress, and a loud work environment. In addition, this role may include the risk of transmission of communicable disease or infection.
Why Work for Boyle?
- All work done positively impacts the community and its members!
- Access to LuminoHealth, including Stress & Wellness support
- Employee activities and events throughout the year
- Various training initiatives, and development opportunities
Boyle Street Community Services (BSCS) is a values-driven organization that believes our clients are the experts in their own life. Your job will be to foster innovation with your team alongside our community members.
Clients, staff, and partners are vital members of the Boyle Street team, so we place emphasis on making sure that we address each other correctly by using preferred pronouns. We invite you to let us know how to properly refer to you and your pronouns as you explore finding a professional home with us.
Boyle Street Community Services aims to foster a work environment that is rich with Indigenous culture, teachings, ceremonies, and activities- as a reflection of the communities we serve and the land we reside upon.
Boyle Street Community Services is an equal opportunity employer. We value the diversity of the communities we serve and are committed to engaging and developing a diverse and inclusive workforce. Boyle Street Community Services welcomes applications from First Nations, Métis, & Inuit peoples as well as New Canadian, differently abled, and LGBTQ2S communities.
Interviews for this role are scheduled for the week of June 22nd.