Content Manager

Spektrum supports apex purchasers (NATO, UN, EU, and National Government and Defence) and their Tier 1 supplier ecosystem with a wide range of specialist services. We provide our clients with professional services, specialised aerospace and defence sales, delivery, and operational subject matter expertise. We are looking for personnel to join our team and support key client projects.

Who we are supporting

The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT) services to NATO's member countries and its partners. The agency was established in 2012 and is headquartered in Brussels, Belgium.

The NCIA provides a wide range of services, including:

• Cyber Security: The NCIA provides advanced cybersecurity solutions to protect NATO's communication networks and information systems against cyber threats.
• Command and Control Systems: The NCIA develops and maintains the systems used by NATO's military commanders to plan and execute operations.
• Satellite Communications: The NCIA provides satellite communications services to enable secure and reliable communications between NATO forces.
• Electronic Warfare: The NCIA provides electronic warfare services to support NATO's mission to detect, deny, and defeat threats to its communication networks.
• Information Management: The NCIA manages NATO's information technology infrastructure, including its databases, applications, and servers.

Overall, the NCIA plays a critical role in ensuring the security and effectiveness of NATO's communication and information technology capabilities.

The program

Assistance and Advisory Service (AAS)

The NATO Communications and Information Agency (NCI Agency) is NATO's principal C3 capability deliverer and CIS service provider. It provides, maintains and defends the NATO enterprise-wide information technology infrastructure to enable Allies to consult together under Article IV, and, when required, stand together in the face of attack under Article V.

To provide these critical services, in the modern evolving dynamic environment the NCI Agency needs to build and maintain high performance-engaged workforce. The NCI Agency workforce strategically consists of three major categorise's: NATO International Civilians (NIC)'s, Military (Mil), and Interim Workforce Consultants (IWC)'s. The IWCs are a critical part of the overall NCI Agency workforce and make up approximately 15 percent of the total workforce.

Role ID – 2026-0030

Role Duties and Responsibilities

• The incumbent shall deliver NIAPC service flavor outcomes, including controlled request intake, execution of approved workflows, maintenance of catalogue accuracy, and delivery of service reporting.
• All NIAPC-related requests are registered, processed, and closed using approved workflows with full traceability.
• The NIAPC catalogue accurately reflects all approved products and vendors.
• NIAPC workflows, decisions, and lessons learned are documented and maintained for audit and CSI purposes.
• Vendors and NATO catalogue users are informed about any relevant platform availability change impacting the catalogue usage.
• Monthly accepted reports (R1-R2-R3) provide visibility on volumes, throughput, SLA adherence, and risks in accordance to Section 5 (Reporting & SLAs).
• Received, active, and resolved vendor requests.
• Associated Management Tool(s) tickets, counters and their workflow status.
• Status of approvals/rejections.
• Listed products into NIAPC.
• Notable blockers, risks, and escalations.
• Monthly NIAPC Platform Availability & Number of Unique Visitors.

Essential Skills, Experience and Certifications

• 5 years' experience of execution and governance of workflow-based service requests
• 3 years' experience in catalogue and content lifecycle management in regulated or public-sector environments
• 3 years' experience in management of multi-stakeholder approval workflows (NATO entities, Nations, vendors)
• 3 years' experience in maintenance of traceability, accuracy, and auditability of service outputs
• Production of service performance reports, including KPI and trend analysis
• Demonstrated experience in the use of service management and collaboration tools (e.g. Jira, Confluence) to evidence delivery
• Strong written professional communication skills suitable for policy-driven and politically sensitive contexts

Working Location

• Braine L'Alleud, Belgium

Working Policy

• On-site. Possible move to Brussels from Q3 2027

Travel

• Some travel to other NATO sites may be required

Security Clearance

• Valid National or NATO Secret personal security clearance