Customer Marketing Specialist

Overview
We are seeking an energetic and detail-oriented Customer Marketing Specialist to join our dynamic marketing team. In this role, you will be the driving force behind engaging customer-focused marketing campaigns that foster loyalty, enhance brand awareness, and boost customer retention across multiple channels. Your creativity and strategic mindset will help us connect with our audience through innovative content, targeted advertising, and data-driven insights. This paid position offers an exciting opportunity to influence how we communicate value to our customers and grow our brand presence.

Responsibilities

• Support the day-to-day execution of the customer advocacy program
• Lead the UserEvidence Advocacy hub including customer recruitment and driving engagement activities
• Secure third-party customer reviews through platforms such as Gartner Peer Insights and G2
• Conduct sales outreach to identify customers for speaking opportunities, external quotes, and advocacy activities
• Source and build targeted customer lists based on products, industries, use cases, and strategic initiatives
• Create and maintain customer speaker profiles, tagging, attributes, and reference content within ReferenceEdge while supporting ongoing data management initiatives and additional platform projects as needed
• Be creative and introduce fresh ideas, strategies, and processes
• Use AI tools and modern workflows to improve productivity and efficiency

Experience

• 2–5 years of experience with customer reference programs, customer marketing, or advocacy marketing functions
• Demonstrated success building strong relationships and working collaboratively across teams
• Strong program and project management skills; ambitious, organized, and eager to learn
• Ability to manage multiple priorities and adapt quickly to changing business needs
• Excellent oral and written communication skills with an innate attention to detail
• Results-oriented, independent thinker focused on execution and follow-through
• Experience working with enterprise SaaS or technology companies preferred
• Nice to Have:
• UserEvidence Advocacy
• ReferenceEdge
• Salesforce
• Jira
• AI tools such as Claude

Pay: $50.00 - $60.00 per hour

Work Location: In person