Digital Marketing and CRM Executive

Digital Marketing and CRM Executive

About the role

At Franco Manca, we keep things simple: great pizza, great people, and doing the basics really well.
We’ve been doing a lot behind the scenes to simplify and strengthen the business and getting back to what we do best. With continued investment in the brand, we’re focused on growing the right way and creating a great experience for both our customers and our people.

We’re now looking for a Digital Marketing & CRM Executive to help us show up properly across our digital and delivery channels. This is a hands-on role where you’ll support campaigns, manage our CRM comms, keep delivery platforms in shape, and make sure our customers have a great experience (even when things don’t go to plan).

If you like variety, pace, and getting stuck in, you’ll fit right in.

What you’ll be doing

• Support paid digital campaigns across Google and Meta

• Build and send CRM campaigns (email & SMS), including targeting and automations

• Manage Deliveroo, Uber Eats & Just Eat such as menus, offers, imagery and pricing

• Respond to customer queries and handle issues and refunds

• Spot trends in feedback and share insights with the wider team

• Support reporting across digital, CRM and delivery performance

What we’re looking for

• Organised, detail-focused and happy juggling different tasks

• Comfortable with digital tools, CRM platforms and spreadsheets

• A strong, clear communicator (especially in writing)

• Calm, practical and solutions-focused

• Interested in marketing, customer behaviour and what keeps people coming back

• Good instincts for what looks and feels right

Nice to have

• Experience with Google, Meta, CRM platforms or delivery apps

• Customer service or guest experience background

• Good Excel / Google Sheets skills

What you’ll get

• Competitive salary

• Staff discount across Franco Manca

• Free meals when working

• 28 days holiday (including bank holidays)

• Hybrid working (1 day WFH)

• Learning on the job with real exposure across marketing, CRM and delivery

• A supportive, down-to-earth team where you can learn, grow and build your experience

• Room to grow as the role and the team develops

Ready to apply?

If you like variety, getting stuck in, and being part of a good team , then this could be the one.

Apply today and let’s have a chat.

(Pizza included, obviously.)