Ecommerce Customer Service & Digital Marketing Coordinator
Company: The Nichols Group
Location: Vaughan, Ontario (4 days in office, 1 day hybrid)
Salary: Competitive, based on experience
Experience: 1–3+ years in customer service, ecommerce, retail, or digital marketing
Employment Type: Full-time
About The Nichols Group
The Nichols Group is the official Canadian distributor for leading global golf brands including Peter Millar, G/FORE, and Vessel.
We operate multiple direct-to-consumer ecommerce businesses and are committed to delivering premium customer experiences that reflect the quality of the brands we represent.
As our ecommerce business continues to grow, we're looking for someone who is passionate about customer experience, detail-oriented, and excited to support both customer service and digital marketing initiatives across our portfolio of brands.
The Role
We're hiring an Ecommerce Customer Service & Digital Marketing Coordinator to support our growing ecommerce business across four websites:
- gfore.ca
- petermillar.ca
- vesselgolf.ca
- nicholsgroup.ca
This role will serve as the primary point of contact for customer inquiries while also supporting digital marketing initiatives, Meta advertising, and ecommerce reporting. It's ideal for someone who enjoys helping customers, solving problems, and is interested in learning and growing within ecommerce and digital marketing.
You'll work closely with our marketing and ecommerce team, gaining exposure to some of the most respected brands in golf while developing a well-rounded ecommerce skillset.
What You'll Be Responsible ForCustomer Service
- Manage customer inquiries across email, phone, chat, and social media channels
- Assist customers with orders, shipping inquiries, returns, exchanges, and product questions
- Resolve customer concerns in a professional and timely manner
- Work closely with warehouse and operations teams to ensure a seamless customer experience
- Maintain a high level of service that reflects our premium brand positioning
Ecommerce Support
- Assist with day-to-day Shopify site operations across all four ecommerce platforms
- Support product launches, promotions, and merchandising updates
- Monitor site activity and flag opportunities or issues
- Assist with order management and customer experience initiatives
Digital Marketing Support
- Assist with the management and optimization of Meta (Facebook & Instagram) advertising campaigns
- Support campaign reporting and performance analysis
- Help coordinate promotional calendars and ecommerce marketing initiatives
- Collaborate with the marketing team on customer acquisition and retention efforts
Analytics & Reporting
- Pull and maintain Shopify reporting and ecommerce performance data
- Assist with weekly and monthly reporting on sales, customer trends, and campaign performance
- Help identify opportunities to improve conversion rates and customer experience
- Support data-driven decision making across the ecommerce business
What We're Looking For
- 1–3+ years of customer service experience, preferably in retail, ecommerce, or a customer-facing environment
- Strong communication and problem-solving skills
- Highly organized with strong attention to detail
- Comfortable managing multiple priorities in a fast-paced environment
- Positive attitude and customer-first mindset
- Experience with Shopify is an asset
- Experience with Meta (Facebook & Instagram) advertising is an asset
- Experience with ecommerce reporting or analytics is an asset
- Proficiency in Microsoft Excel and Google Sheets
- Interest in ecommerce, digital marketing, and consumer brands
Why This Role Is Unique
- You'll gain experience across four premium ecommerce brands
- Opportunity to develop both customer service and digital marketing skills
- High-impact role on a small, growing team
- Exposure to ecommerce operations, paid media, analytics, and customer experience
- Work closely with leading global golf and lifestyle brands
Work Environment
- Office located in Vaughan, Ontario
- 4 days in office, 1 day hybrid
- Full-time role
- Competitive compensation based on experience
- Benefits are not currently offered
Pay: $55,000.00-$65,000.00 per year
Work Location: Hybrid remote in Vaughan, ON