Environmental Services Shift Manager (Overnight)
WE ARE CAESARS
At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.
Our Mission: “Create the Extraordinary"
Our Vision: “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.”
Our Values: “Blaze the Trail, Together We Win, All-In on Service”
Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.
JOB SUMMARY
HOW YOU WILL CREATE THE EXTRAORDINARY
- Lead, hire, and manage a high-performing guest service team to ensure excellent customer satisfaction and operational efficiency.
- Model outstanding service standards and inspire the team through strong leadership and best practices.
- Deliver ongoing coaching, feedback, and formal mid-year and annual performance reviews.
- Oversee departmental financials, including P&L management and staff scheduling.
- Research and identify cost‑effective methods, materials, and processes that improve departmental performance.
- Maintain consistent, high‑quality guest service through ongoing training, process enhancements, and team development.
- Address and resolve employee concerns, guest issues, and operational challenges proactively.
- Administer and enforce departmental policies and procedures in accordance with legal requirements and company standards.
- Provide business office support with accurate and timely regulatory and management information.
- Implement and monitor internal controls to protect property assets and ensure guest and employee safety.
- Plan and coordinate workflow to maintain operational efficiency and safety standards.
- Oversee all cleaning and floor‑care operations to ensure consistent, high‑quality standards across the property.
- Ensure guest service needs are met by appropriately deploying staff and resources.
- Meet departmental financial objectives, including cost‑of‑sales and budget targets.
- Review and approve requisitions, expenditures, and purchases that support departmental needs.
- Produce required operational, financial, and special reports accurately and on time.
- Directly supervise cleaners and lead cleaners
- Build and maintain high-performing teams; provide coaching, counseling, and ongoing development.
- Prepare and conduct performance evaluations; oversee hiring, promotions, corrective actions, and terminations within established guidelines.
- Approve wage adjustments, vacation requests, and leaves of absence as needed.
WHAT YOU WILL NEED
- High School diploma required, college degree or equivalent work experience preferred.
- Must be 21 years of age.
- Must possess a minimum of three to five years of successful management experience as well as three to five years of successful experience in custodial or janitorial services preferred
- Must be able to work any day of the week and any shift, including holidays and weekends.
- Must pass background check, and MO Gaming License Process.
- Must present a well-groomed appearance.
- Excellent interpersonal, communication, problem solving, leadership skills required.
- Must have a systematic and process-oriented mind-set to ensure seamless end-to-end customer experiences.
- Motivator, coach, and trainer.
- Strategic problem-solving skills, yet comfortable overseeing day to day activities
- Demonstrated experience delivering consistent, high‑quality guest service.
- Proven ability to write documentation, develop procedures, and train employees on new tools or processes.
- Must be able to work with a team mentality.
- Must be able to sit, stand, bend, twist, turn, push and pull, as well as lift and carry above/below the shoulders a minimum of 25 lbs or more.
- Must be able to stand and walk for prolonged periods of time or entire shift.
- Must be able to work at a fast pace and in stressful situations.
- Is able to tolerate areas containing second-hand smoke, high noise levels, bright lights and dust.
- Must be able to read, write, speak and understand English.
- Must be able to maneuver around office areas, effectively work in high traffic areas and responds to visual and aural cues.
- Must be able to perform assigned administrative tasks using a computer (i.e. ordering, payroll approvals, emails)
- Must have manual dexterity to use cleaning equipment and office equipment as needed
- Must be able to respond to both visual and aural cues.
- Knowledgeable in data entry, read and interpret output from a computer.
TOGETHER WE WIN
We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.
DISCLAIMER
These statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary.
As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.
ADA
Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals’ religious beliefs or practices.
EQUAL EMPLOYMENT OPPORTUNITY
Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.