Executive Manager Community Experiences
The Opportunity
We are seeking an experienced and forward-thinking leader to join Maitland City Council’s Senior Leadership Team as Executive Manager Community Experiences.
Reporting to the Director Strategy, Performance & Experience, you will lead and oversee Council’s strategic and operational functions across events, place activation, economic development, and customer service.
In this influential leadership role, you will champion exceptional customer experiences across all Council service channels while driving initiatives that stimulate local economic growth, bring vibrancy to public spaces, and foster meaningful community participation in Council programs and initiatives. Through strategic leadership and collaboration, you will play a key role in shaping connected, thriving and engaged communities.
The key service areas you will lead and drive excellence across include:
- Customer Experience
- Place Activation
- Visitor Economy
- Economic Development
- Civic and City Events
About You
To be successful in this opportunity, we are seeking a highly capable leader with tertiary qualifications in business, commerce, events, marketing, or an equivalent combination of experience and training.
You will bring substantial experience in delivering strategic initiatives that drive economic growth, activate places, and create positive community outcomes. You will also have a strong understanding of organisational capability, customer experience, and operational efficiency, with the ability to apply human-centered design principles to enhance Council services, programs, systems, and customer satisfaction.
Your demonstrated leadership capability will be complemented by your ability to engage, influence, and build strong relationships with a diverse range of stakeholders. You will be skilled in driving high-quality outcomes while delivering on strategic priorities and organisational objectives.
The Offer
This is a permanent full-time role with a highly attractive and competitive salary package inclusive of super and car allowance. Council also provide staff with the below benefits:
- Flexible Working Options
- Paid Parental Leave
- Ongoing training and development
- Health & Wellbeing Programs
- Additional Corporate Leave
- Free Parking… And lots more!
Questions?
If after reading the role charter you have any questions, please contact Tiffany Green, Executive Manager People & Performance, on 0409 407 235.
To Apply
To apply for this opportunity, submit your resume and cover letter.
Only candidates with current Australian work rights (Australian citizens, permanent residents, NZ citizens with a current passport, valid work visa) will be considered.
Applications close: Monday 8 June 2026
What happens next?
Once applications close, we will review all candidates’ details against the role requirements and will be back in touch with you to advise the status of your application.
Please note, prior to an offer of employment being made, recommended candidates will be required to undertake a medical assessment (including drug and alcohol testing). Council also completes a range of other pre-employment checks which may include reference checks, psychometric testing or a criminal history check. For more information about the recruitment process, visit the “Jobs at Council” page on our website
Diversity, Equity, and Inclusion
Maitland City Council is dedicated to providing a workplace that is inclusive and supportive and is reflective of the diverse community we serve. We support equal opportunities for all employees, and encourage applications from people from all cultures, nationalities, identities, and abilities. We believe all employees have the right to feel valued, respected and heard. If you have any special considerations or accessibility requirements, please let us know in the recruitment process how we are able to meet your needs.
If you require special assistance, or have any questions about the recruitment process please contact us for a confidential conversation (Recruitment@maitland.nsw.gov.au)