Field Quality Manager EMEA - WB&SDA & Brand Licensing BU

At Electrolux, a leading global appliance company, we strive every day to shape living for the better for our consumers, our people and our planet. We share ideas and collaborate so that together, we can develop solutions that deliver enjoyable and sustainable living.
Come join us as you are. We believe diverse perspectives make us stronger and more innovative. In our global community of people from 100+ countries, we listen to each other, actively contribute and grow together.
Join us in our exciting quest to build the future home.

All about the role:
As Field Quality Manager for EMEA within the Global WB&SDA Quality & Compliance organization, you will lead the regional Field Quality agenda, ensuring a strong Voice of Consumer, fast issue resolution, and continuous improvement. You will act as the key interface between markets and central functions, owning insights on product usage and quality performance across the region.
Working cross-functionally with teams such as R&D, Supplier Quality, and Product Care, you will drive data-informed actions, support product development, and contribute to safeguarding our brands while enhancing consumer experience.

What you'll do:

• Lead and continuously improve EMEA Field Quality ways of working, governance, and reporting for WB&SDA and Brand Licensing products
• Capture and analyze Voice of Consumer insights (service data, warranty, returns, complaints, reviews) to identify trends and priorities
• Own EMEA Field Quality reporting (KPIs, scorecards, top issues), ensuring clear inputs for governance and business decisions
• Drive warranty cost performance governance, linking field issues to root causes and improvement actions
• Partner with Sales, Consumer Service, and Markets to identify and resolve market-specific quality issues
• Lead root cause analysis (e.g., 8D, 5Why), align cross-functionally on actions, and ensure timely closure with relevant stakeholders
• Ensure early detection and escalation of quality and safety risks or potential disruptions
• Manage return flows and analysis of defective products, tracking corrective actions with Product Line, Supplier Quality, and Brand Licensing
• Support New Product Development and field testing by translating consumer insights into requirements and quality targets
• Act as a key reference for Consumer Service and Brand Licensing teams, promoting best practices and continuous improvement across markets

Who you are:

• Technical degree (Engineering or equivalent) or a technical diploma complemented by significant hands-on quality experience
• Solid experience in Quality, Field Quality, Product Quality, or similar technical roles, with a proven track record of delivering results in complex environments
• Good understanding of manufacturing processes and product development lifecycles, from concept to field performance
• Knowledge of product components, functionality, and typical failure modes is considered a strong advantage
• Experience working in international and cross-functional environments, with exposure to multiple stakeholders and markets
• Strong leadership and stakeholder management skills, with the ability to influence decisions across functions and cultures
• Experience in project or program management, with an understanding of cost implications and efficiency drivers
• Analytical and structured mindset, able to interpret data, identify trends, and translate insights into clear priorities and actions
• Proven problem-solving capabilities, with experience in driving root cause analysis and end-to-end issue resolution
• Collaborative team player with a pragmatic, hands-on approach to achieving results
• Curious, consumer-centric mindset with a strong focus on continuous improvement and learning
• Willingness to travel within EMEA as needed and fluency in English

Where you'll be:
You'll be based at Electrolux Group's headquarters in Stockholm, Sweden, in an international setting.

Benefits highlights:

• Flexible work hours / hybrid work environment
• Discounts on our award-winning Electrolux products and services
• Family-friendly benefits
• Insurance policy plan
• Extensive learning opportunities and flexible career path

As part of the Electrolux Group, we will continuously invest in you and your development. There are no barriers to where your career could take you.
Find out more on: https://career.electroluxgroup.com/global/en