IT Demand & Workforce Planning Lead
Together, we’re working to welcome millions more passengers, while ensuring aviation can continue to be a force for good by leading global efforts in sustainability. At Heathrow, you can be part of this – providing solutions that make every journey better for millions each year. That means ensuring we meet the changing needs of the passengers, colleagues and partners who use our airport to work, travel, trade, shop, eat, explore and connect. Our Solutions team covers project management, process improvement, business change, technology, cyber defence, masterplanning, infrastructure and procurement. It brings together people with the skills to deliver prestigious and often large-scale projects, from transforming terminals to making big reductions in our carbon emissions.
Every day will test your skills and give you the opportunity to make your mark. You might be working with the technology and data that power our city within a city, driving vital commercial agreements with everyone from retailers to airlines, or improving the unique infrastructure that includes everything from 200 buildings to 250 HV substations. It’s a collaborative environment, where you can rely on the support of the experts around you as you take on projects you’ll both take pride in and feel passionate about.
Working closely with Enterprise Architecture, the IT Portfolio Management Office and the wider IT Leadership Team, you will translate demand insights into meaningful workforce and investment decisions. Your oversight of tooling, performance metrics and reporting will provide transparent, data-driven intelligence that supports cost optimisation, resource planning and strategic forecasting.
This role is as much about influence as it is about process. You will drive cross-functional alignment, elevate capability maturity and embed disciplined, forward-looking workforce planning practices that ensure technology can deliver against evolving organisational priorities.
We are seeking a leader with deep expertise in demand management and strategic workforce planning, strong analytical capability, and the confidence to operate at senior level in a complex, multi-team environment.
- Lead the evolution of enterprise-wide IT demand management, bringing structure, transparency and consistency across Product and Platform teams
- Act as the enterprise arbiter for demand prioritisation, coordinating activities within clear guardrails while fostering collaboration
- Translate demand data into meaningful management information, enabling evidence-based prioritisation and strategic decision-making across IT
- Shape forward-looking workforce planning in partnership with IT Leadership, aligning future capability, capacity and succession planning to evolving demand
- Establish scalable governance and tooling (including ServiceNow SPM) to create a sustainable, enterprise-level demand and resourcing model
- Operate as a diplomatic, credible senior influencer, comfortable managing upwards and navigating challenging stakeholder conversations to reach consensus
- Experience with ServiceNow SPM
- Degree educated with ITIL Foundation certification; advanced portfolio or programme management credentials desirable
- Proven experience leading enterprise-wide IT demand and workforce planning, shaping governance frameworks that inform long-term investment and resource decisions
- Extensive experience managing complex IT portfolios, influencing prioritisation, funding and resource allocation to align with organisational strategy
- Strong analytical capability, using demand and workforce data to drive strategic planning, cost optimisation and risk mitigation at senior level
- Demonstrated ability to influence senior stakeholders, securing alignment on demand and workforce priorities
- Deep experience in strategic workforce planning and capacity management, ensuring capability and resource models support evolving business needs
There’s something so special about working at the world’s most iconic airport. Its sights. Its sounds. Its constant air of excitement. Heathrow is an amazing backdrop to a career filled with unique opportunities.
Every day, you’ll discover a world full of fresh possibilities and end the day buzzing with stories to tell, as you encounter people from all cultures, nationalities and experiences. A world full of pride for what we do and no end of exciting career prospects to explore.
It brings out the best in all of us. And inspires everyone to deliver on our ambitious plans. Together, we’re working to welcome millions more passengers while ensuring aviation can continue to be a force for good by leading global efforts in sustainability.
Join us on that journey and we'll help you achieve your ambitions too. Supporting you to learn, encouraging you to be yourself, backing you to achieve more than you might ever have imagined. Because there’s no place like Heathrow.
Our rewards
We offer competitive salaries and excellent benefits that will support you now and in the future. As well as performance-based annual bonuses and our longer-term Share in Success Bonus plans, we also offer generous annual leave allowances and market-leading pensions. With family friendly policies, access to private health insurance and a wide range of wellbeing tools, we’ll support you to be at your best inside and outside work. And of course, we’ll provide varied learning and development opportunities too. Here you’ll find everything you need for a fulfilling career journey that can take you in exciting directions.
Working Location
Our Hybrid working approach offers the opportunity for colleagues in some roles to work from home for an average of two days a week, providing the flexibility to work in an agile way whilst ensuring we deliver for the operational needs of Heathrow . Working arrangements vary from team to team and will be confirmed during the recruitment process. You’ll need to be based in the UK and within a commutable distance to Heathrow.
Sustainable Travel to work
Heathrow’s Sustainable Travel Guide sets out easy and sustainable travel options that everyone can access.
Equal Opportunities
As an equal opportunities employer, we encourage applications from all. We believe that diverse talent makes us stronger – not least because we welcome passengers from all corners of the globe, every single day. Heathrow is an accessible place to work. With five diversity networks, we champion inclusivity and celebrate individuality.