LOCAL MARKETING & MENU MANAGEMENT EXECUTIVE

About Us

Work it! Here at Shake Shack, we take care of each other first and foremost so that we can make raves for our guests, community, suppliers, and investors. After all, teamwork makes the dream work. We work our buns off, but we play hard too. If you’re looking for a deeply fulfilling, financially rewarding, and really fun career, you’re in the right place.

Shake Shack serves elevated versions of American classics using only the best ingredients. From our signature Angus beef burgers and crispy chicken to hand-spun shakes, house-made lemonades, beer, and wine, we’re known for high-quality food, warm hospitality, and uplifting guest experiences.

Since opening in New York City’s Madison Square Park in 2004, Shake Shack has grown to 590+ locations worldwide, including 17 (and counting) across the UK. We’re proud to have been named a Great Place to Work® in 2025, ranking 25th on our first ever entry. This reflects our people-first culture, investment in team development, and initiatives like Wagestream, which support financial wellbeing across our Shacks.

The Role

Location: London This is an in-person role, with 5 days a week spent visiting Shacks across the UK/working from the office.

We’re looking for a Local Marketing & Menu Management Executive to support Shake Shack’s growth and strengthen our brand presence across the UK. This role is a mix of creative local marketing and detailed menu management. You’ll work with landlords, communities, agencies, and cross-functional teams to deliver seamless campaigns, new openings, and menu changeovers. You’ll be a key connector between our Shacks, central marketing, design, supply chain, and operations, making sure our menus, partnerships, and local activations drive awareness, footfall, and brand love across every Shack.

Key Responsibilities

Menu & Systems Management

Lead on Limited Time Menu (LTO) launches and changeovers, ensuring all digital and physical menu assets (delivery platforms, kiosks, digital boards, in-Shack menus) are updated accurately and on time.
Conduct audits of digital and physical menu assets to ensure consistency and accuracy.
Work with supply chain and allergen teams to ensure accuracy and compliance.
Liaise with agencies, printers, and design partners to manage timelines and approvals.

Local Partnerships & Community Marketing

Help to identify, develop and implement a localised marketing strategy that aligns with overall business goals.
Build and manage partnerships with landlords, BIDs, charities, and local businesses.
Support planning and execution of community events, collaborations, and pop-ups.
Curate and deliver fun, hyper-local events and activations (e.g. padel club, dog days, run clubs etc.) that bring the community into the Shack experience.
Support reporting following community events, collaborations and pop-ups, as well as hyper-local events and activations.
Research and identify local marketing opportunities that drive brand visibility and sales.
Manage Shack-specific offers and discounts (e.g. student platforms like UniDays, Emergency Workers, landlord apps/websites), keeping listings updated and consistent.
Support insights reporting on Shack-specific offers and discounts, to support business performance.

Sales-driving Activities

Work with Line-Manager to develop and implement local campaigns to increase in-Shack traffic and drive sales
Create Shack-specific offers, bundles or surprise-and-delight moments for key audience groups
Partner with operations to track sales uplift post-campaign or activation
Provide insight into underperforming locations and work on targeted strategies to boost performance

New Shack Openings

Support pre-opening marketing, menu and system setup, and launch events.
Coordinate opening assets with agencies and landlords.
Ensure consistent brand presence across digital and physical touchpoints.

Campaigns & Activations

Deliver elements of the UK marketing calendar, including seasonal LTOs, partnerships, and Shack-specific activations.
Support campaign delivery across OOH, delivery platforms, and student channels.
Manage artwork requests and signage briefs, keeping brand standards consistent.
Support post-campaign reporting and learnings.

General Marketing Support

Maintain organised asset libraries and campaign trackers.
Provide occasional support for social, CRM, or copywriting tasks.
Help ensure the Shack teams are informed and equipped with campaign comms.

The Ingredients You’ll Need

Excellent organisational and project management skills.
Confidence managing multiple stakeholders and deadlines.
Strong communication skills and an eye for detail.
Proactive, collaborative, and eager to learn.
Experience working in a multi-site restaurant group is a plus.
A real people person: enjoys building relationships and engaging with different stakeholders.
A keen eye for detail and reviewing marketing collateral and content.
Ability to work independently while thriving in a collaborative team environment.

Core Behaviours:

Customer First
Trust
Empowerment
Improve and Innovate
Ownership
Collaboration

Benefits:

30% Discount in Shake Shack
Vitality Health Single Cover
Healthshield Cashback Scheme
Employee Assistance Programme (EAP)
Wagestream Financial tools
25 days holiday excluding Bank Holidays
Great culture and environment
Company bonus
Contributory Pension Plan
Long Service Award

Salary dependent on experience

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