Manager, Digital Marketing
About MCU:
At Municipal Credit Union, we believe that an incredible culture helps create a happy and motivated team that works hard to achieve the best results for themselves and their members. For more than 100 years, MCU has provided affordable financial products and convenient services to a membership base that is now comprised of over 600,000 individuals. With each new generation we have the pleasure of interacting with, we maintain the credit union promise of people helping people.
Our Mission:
To help hard-working New Yorkers build better tomorrows
Our Vision:
Be New York's most loved financial institution by helping our members build their best financial futures
Overview: The Digital Marketing Manager provides leadership and oversight of all digital marketing initiatives and corporate channels, including the MCU website, social media, Digital Banking platform, internal and external online advertising, and search engine marketing (SEM). Collaborating closely with our agencies and VP Marketing, they will oversee the execution of marketing campaigns across multiple channels.
Responsibilities:
Specific duties include, but are not limited to, the following:
Website & Digital Innovation
- Drive website innovation and optimization, ensuring it remains a competitive differentiator through best-in-class UX/UI, navigation, and mobile responsiveness.
- Lead the full-scale NYMCU.org redesign, incorporating interactive widgets, easily accessible rates, appointment setting tools, and application buttons.
- Utilize SEO and A/B testing best practices to enhance traffic acquisition and engagement strategies, ensuring data-driven enhancements to user interactions.
- Develop and oversee a comprehensive digital marketing tech stack, optimizing marketing performance and ensuring seamless platform integration.
- Act as a 24/7 support contact for web-related issues, digital banking alerts, and urgent updates.
- Ensure digital security, data protection, and regulatory compliance across all MCU digital platforms.
- Oversee ADA accessibility, website security protocols, and industry best practices to maintain compliance.
- Expand Digital Banking advertising placements to maximize engagement and increase product adoption.
- Develop and lead digital content across all channels including member education blogs within Digital Banking to provide timely financial insights.
- Track all work to determine effectiveness of programs and make recommendations for improvement.
- Act as the point of contact for agency supported high-impact branding advertising campaigns.
- Manage relationships with marketing agencies and vendors, including DNA, AlphaRank, Finalytics, BankRate, Hubspot, Google, Birdeye, Chimney and Digital Advertising teams.
- Create Digital Marketing Plans.
- Develop and manage MCU’s online profile management, ensuring accurate, up-to-date information across Google, Google Maps, NYMCU.org, and business directories.
- Collaborate with deposit and lending marketing managers to support organizational goals.
- Partner with the Fraud Department to develop ongoing fraud education campaigns, equipping members with tools to recognize and avoid scams.
- Collaborate with the Insurance Division to create engaging programs that increase awareness of protection options for members.
- Execute comprehensive social media strategies and content that increase engagement, brand visibility, and member education.
- Implement a data-driven approach to social media marketing, ensuring measurable impact across all platforms with targeted content.
Requirements:
- Bachelors degree in marketing or related field.
- 5-10 years of experience in digital marketing, particularly in the financial service industry.
- Highly creative with experience in identifying target audiences and devising digital campaigns that engage, inform and motivate.
- Understanding of digital marketing KPIs, web traffic metrics and SEO.
- Experience doing buyer persona and audience research.
- Solid knowledge of website and marketing analytical tools.
- Experience in setting up and managing PPC campaigns on major search engines.
- Knowledge of social media, digital marketing and content management tools.
- Understanding and knowledge of social media platforms, social media marketing strategies. This person should know how to optimize content to increase engagement.
- Relevant digital certification preferred, but not required.
- Demonstrated success in planning, organizing, leading people and activities. Ability to motivate, direct and coach staff.
- Ability to perform in a high-volume environment and meet deadlines while maintaining exceptional attention to detail.
- Technologically proficient.
Leadership Competencies:
- Proven ability to manage change
- Capacity to take calculated risks and innovate
- Experience in setting vision and strategy
- Lead by example and encourage team in developing adaptability
- Successful in communicating effectively
- Prioritizes developing others
- Thinking that values diversity and difference
- Proven ability to build and maintain relationships at all levels of the organization
- Skilled at managing effective teams and work groups that default to action, are accountable, and take ownership of work
Why you'll be a good fit:
Our Core Values are an integral part of who we are and who we hire. By living our Core Values, every day, we continue to attract the best and brightest talent, achieve unsurpassed results and continuously challenge ourselves to be better than yesterday. These values are at the heart of our organization and within every teammate. To be a great fit, you’ll bring the following
Results - We are passionate about winning.
Agility - We proactively anticipate, respond and pivot to ensure MCU wins.
Integrity - We operate with the highest ethical standards and highest degree of honesty.
Belonging - We cultivate a culture of inclusion and teamwork.
Ownership - We take personal responsibility and hold ourselves accountable for the results.
Why You’ll Love Working Here:
The pay range for this position is between $81,700-134,730 annually. Actual base pay offered may vary depending on a number of factors such as job-related knowledge, skills, experience, and location. Employees in this position may also be eligible for a discretionary bonus, 401(k) with an 6% employer match per pay period. Benefits for this position include Medical, vision, dental, life, and disability insurance, flexible paid time off and 11 paid holidays annually.
Municipal Credit Union (MCU) is an Equal Opportunity Employer. Municipal Credit Union provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable federal, state or local laws.
We are committed to hiring, training, cultivating, promoting, and celebrating an environment where we have a welcoming and fulfilling place for all people to call home. Diversity of race, thought, sexual orientation, age, veteran status, religion, and disability will empower us to thrive as individuals, as teams, and as an organization.