Marketing & Business Support Coordinator

Job Description

Marketing & Business Support Coordinator

Location: Hybrid – Work from home mainly, with one day per week in a home office in Deal, Kent, and occasional visits to sites in London and the South East

Hours: Flexible, typically 20–25 hours per week, with potential to grow

Employment Type: Employed or Self-Employed Considered

Pay: Negotiable depending on experience, skills and working arrangement. Expected starting rate from £15.50 per hour.

About Us

We are a small, family-owned group of businesses operating across hospitality, property and construction.

Our businesses range from established operations to exciting new projects and start-ups. We pride ourselves on being practical, adaptable and forward-thinking, and we're looking for someone who wants to become part of that journey.

This role offers genuine variety. One day you may be creating content for a hotel, the next updating a website, promoting an event, researching new ideas, supporting a business launch or helping improve how we communicate with customers and guests.

We're looking for someone who wants to make a real difference, become a valued member of the team and grow alongside the businesses they support.

The Role

Whilst marketing, branding and content creation form the core of this role, we are a small business and there will be opportunities to become involved in a variety of projects and operations across the wider group. The initial main focus is a our Hotel & Pub located in Kings cross.

You will take ownership of the image, presentation and promotion of our businesses, helping ensure they remain modern, engaging, professional and competitive.

This is a newly created position. There is no existing structure, handover process or detailed training programme waiting for you. We are looking for someone who can help shape the role, develop systems and procedures, and bring ideas to the table.

The successful candidate will be trusted to manage their own workload, organise their own priorities and work independently whilst remaining aligned with wider business objectives.

Key ResponsibilitiesMarketing & Brand Management

• Manage and develop social media channels across multiple businesses
• Create engaging content including photography, graphics, video and written posts
• Plan, schedule and manage content calendars
• Produce newsletters and email marketing campaigns
• Monitor engagement and identify opportunities for growth
• Ensure branding remains consistent across all platforms
• Research competitors, industry trends and new opportunities
• Develop creative campaigns and promotional initiatives
• Support event promotion and business marketing activities
• Help maintain a professional, modern and engaging image across all businesses

Website & Digital Content

• Update and maintain company websites
• Create and edit website content
• Improve online presentation and customer experience
• Assist with SEO and online visibility initiatives
• Support digital marketing projects and online campaigns

Business Development & Partnerships

• Identify opportunities for collaboration with suppliers, brands and local businesses
• Support promotional partnerships and sponsorship opportunities
• Research new marketing opportunities and industry trends
• Assist with new business launches, projects and growth initiatives

Creative & Design Work

• Create marketing materials using Canva and similar software
• Produce promotional graphics, presentations and visual content
• Support branding projects across existing and new businesses
• Assist with photography, videography and content creation where required

Business Support

• Provide remote support to guests and customers when required
• Assist with customer communications and reviews
• Provide holiday cover for key administrative functions
• Support ad-hoc projects across the wider group of businesses
• Assist with organisation, coordination and project management tasks where necessary

Technology & Innovation

We embrace technology and are looking for someone who does the same.

The successful candidate should be comfortable using modern software, automation tools and AI platforms to improve efficiency and generate ideas.

We encourage the use of technology to enhance productivity, but we expect all content and communications to remain authentic, accurate and aligned with our businesses and values.

How Success Is Measured

This is a flexible role with a high degree of autonomy. We are less interested in monitoring every minute of your day and more interested in ensuring the role is making a genuine contribution to the business.

The successful candidate will be expected to manage their own workload, prioritise tasks effectively and provide regular updates on progress and performance.

As part of the role, you will be responsible for monitoring and reporting on relevant performance metrics, helping us understand what is working, what isn't and where opportunities exist for improvement.

This may include:

• Social media growth and engagement
• Website traffic and enquiries
• Newsletter performance
• Campaign effectiveness
• Event attendance and promotion
• Customer engagement
• Brand visibility and awareness
• Commercial opportunities generated

We value creativity and initiative, but we also believe in making decisions based on evidence and results. We are looking for someone who enjoys analysing data, measuring performance and continually improving what they do.

Whilst the role offers flexibility, we expect a consistent level of contribution, communication and accountability. Success in this position comes from building momentum over time, delivering regular improvements and becoming a trusted part of the wider business.

Experience & Applications

We are open-minded when it comes to experience and recognise that the right attitude, work ethic and willingness to learn can be just as valuable as an extensive CV.

We welcome applications from experienced marketing and communications professionals who are confident working independently and taking ownership of projects from day one. Equally, we would be pleased to hear from candidates who may have more limited experience but can demonstrate enthusiasm, creativity, strong technology skills and a genuine desire to develop within the role.

The successful candidate's level of responsibility, support and remuneration will reflect their experience and capabilities. We believe in rewarding value and contribution, and there will be opportunities for increased responsibility and earnings as both the individual and the role develop.

If you're unsure whether your experience is the right fit, we would encourage you to get in touch. We are always happy to have an informal conversation with applicants who believe they could bring something positive to the business.

What We're Looking ForEssential

• Previous experience in marketing, communications, social media, branding or a similar role
• Excellent written and verbal communication skills
• Strong organisational and time management skills
• Ability to work independently and manage your own workload
• Strong attention to detail
• Experience using social media platforms professionally
• Good knowledge of Canva, Google Workspace and other digital tools
• Comfortable using AI tools to improve efficiency and generate ideas
• Ability to carry out independent research and solve problems
• Full UK driving licence and access to transport
• Ability to attend our Deal office weekly and occasionally visit sites
• Professional references

Desirable

• Experience within hospitality, property or construction sectors
• Website editing experience (WordPress or similar)
• Photography and video editing skills
• Email marketing experience
• SEO knowledge
• Event planning or event promotion experience

Personal Qualities

We're looking for someone who is:

• Creative and innovative
• Self-motivated and proactive
• Adaptable and flexible
• Professional and reliable
• Commercially aware
• Technology-minded
• Curious and willing to learn
• Comfortable working without constant supervision
• Confident bringing forward ideas and suggestions
• Positive, enthusiastic and solutions-focused

Working Arrangements

• Flexible working hours
• Hybrid role with home working available
• Typically 20–25 hours per week
• One day per week in our Deal office
• Occasional visits to sites in London and the South East
• Flexibility around school runs and family commitments where possible
• Occasional requirement for additional hours during holiday cover periods or business projects
• Weekly planning and review meetings
• Company equipment may be provided where appropriate

A Unique Opportunity

This is not a corporate marketing role.

You won't be joining a large marketing department, following strict brand guidelines or working within a rigid structure.

Instead, you'll work directly with business owners and decision-makers, helping shape the future direction of multiple businesses.

For the right person, there is genuine opportunity to grow with the role. As our businesses develop and new projects are launched, there will be opportunities to take on additional responsibility, become involved in exciting new ventures and increase your earnings accordingly.

We're looking for someone who wants more than just a job. We're looking for someone who wants to become a trusted and valuable part of the team.

If that sounds like you, we'd love to hear from you.

Job Types: Part-time, Temp to perm, Freelance
Contract length: 3 months

Pay: From £15.50 per hour

Expected hours: 20.0 – 25.0 per week

Application question(s):

• Do you realise that you will be needed in the office which is based in deal, Kent approx 1 day a week?
• Have you read the job description?

Experience:

• Marketing: 2 years (required)

Work authorisation:

• United Kingdom (required)

Work Location: Hybrid remote in Deal (Kent)