Marketing & Customer Engagement Coordinator

Job Summary

Lavelle Flooring is seeking a dependable, creative, detail-oriented Marketing & Customer Engagement Coordinator to support its growing business operations. This position is a good fit for someone who is interested in practical, hands-on marketing work for a real local business. The role is focused on marketing fundamentals, customer follow-up, content organization, website updates, reviews, social proof, showroom promotion, and helping customers better understand our products and services.

Responsibilities

• Help maintain and update website pages with accurate information
• Organize product, project, showroom, and before-and-after photos
• Create social media posts from real projects, products, promotions, and showroom activity
• Help request, organize, and track customer reviews
• Assist with Google Business Profile updates, including posts, photos, services, and business information
• Help make product and service pages easier for customers to understand
• Assist with basic SEO fundamentals such as page titles, headings, image descriptions, internal links, FAQs, and organized content
• Help organize product categories, service areas, customer questions, and showroom information
• Create simple flyers, posters, showroom signage, and promotional materials
• Coordinate with vendors for product promotions, display updates, and marketing materials
• Assist with customer follow-up after completed jobs
• Help collect testimonials, customer stories, and project highlights
• Assist with email, text, or phone follow-up campaigns for past customers and prospects
• Help track basic marketing activity such as reviews gained, posts published, website updates completed, and customer follow-ups sent
• Sit in on marketing coordination meetings and help turn ideas into clear tasks
• Help with occasional magazine, radio, print, event, or community marketing projects as needed

Experience

• Strong writing and communication skills
• Good attention to detail
• Basic comfort with websites, social media, photos, and digital tools
• Willingness to learn marketing systems and follow repeatable processes
• Interest in practical, fundamentals-based marketing
• Ability to organize information clearly for customers
• Ability to receive feedback and improve work over time
• Curiosity about how customers search for, compare, and choose products and services
• Professional attitude when working with customers, vendors, and coworkers
• Basic design sense for simple flyers, posts, signs, or promotional materials
• Previous experience with Canva, WordPress, Google Business Profile, social media, photography, SEO, content creation, or customer follow-up is helpful but not required

Benefits:

• Compensation range of $18–$21/hour, based on experience and qualifications
• Flexible schedule
• Approximately 24–32+ hours per week to start, with potential to grow
• Opportunity to gain hands-on marketing experience in a real business environment
• Training, systems, and guidance for the right person
• Opportunity to work on website content, customer reviews, social media, showroom promotion, vendor coordination, product education, and customer follow-up
• Career development in practical local business marketing
• Additional benefits may be available depending on schedule and employment status.

**This is not a paid advertising campaign management position. The person in this role would not initially be responsible for running Google Ads, Facebook Ads, or managing large advertising budgets. Instead, the focus will be on the consistent marketing work that helps both customers and search engines better understand who we are, what we offer, and why they can trust us.**

Pay: $18.00 - $21.00 per hour

Benefits:

• Flexible schedule
• Professional development assistance

Work Location: In person