Marketing & Customer Experience Specialist

We're a Calgary-based tech company behind SkipTheDepot, ReCollect, ACTCDS, and other return-and-recycling platforms used by thousands of households, businesses, and charities, globally. We're looking for one sharp, versatile person to own how we show up to our customers and our community — across creative, communications, and support.

This is a broad, hands-on role for someone who likes wearing many hats and doing them all well.

What you'll do

• Marketing & creative — Produce marketing materials across our brands, run and optimize paid social ad campaigns, track results, and help shape customer segmentation.
• Social & community — Own our posting schedule, create posts, coordinate campaigns, manage charity collaborations, and handle social queries our AI can't.
• Customer experience — Be the friendly, capable voice our customers reach: email, phone, and app-store reviews (including turning around the tough ones), payment fixes, and charity approvals.
• Pitch in — Report bugs to our dev team, staff trade-show booths, and back up our Ops Manager on driver issues and route creation.

What we're looking for

• 3–5 years in marketing, communications, or a similar generalist role — ideally at a startup, agency, or small brand where you did a bit of everything.
• Excellent written and spoken English. You write cleanly, adapt your tone, and can handle a tense customer with grace. This one's non-negotiable.
• A real eye for design and comfort in creative tools (Photoshop or similar).
• Sharp attention to detail — you're the kind of person who notices the typo, catches the payment error, and double-checks the booth setup.
• Strong computer skills and fluency with AI tools (ChatGPT, Claude).
• Bonus: experience running social ads, working with charities/nonprofits, or in DTC/e-commerce customer support.

Why join us

You'll have real ownership across multiple brands, variety in every day, and a direct hand in how a growing Canadian tech company connects with its customers and communities.

Pay: $58,000.00-$70,000.00 per year

Benefits:

• Dental care
• Disability insurance
• Extended health care
• Life insurance
• Vision care
• Work from home

Language:

• English (required)

Location:

• Calgary, AB (required)

Work Location: Remote