Office Community Manager (Front Desk)

Role Summary

As the Community Manager, you are the heartbeat of our office ("the office baddie"). You are part host, part operator, and part culture builder, serving as the essential bridge between our physical workspace, our employees, and our brand.

Reporting to the Head of Brand and Comms, you will curate an exceptional, seamless office experience that ensures every team member and visitor feels welcomed, inspired, and supported. From orchestrating vibrant social events to maintaining the physical environment, your goal is to make the office a destination where employees are genuinely excited to work.

Job Description

• Hospitality & Front-of-House: Manage the front desk experience and serve as the first point of contact for employees and guests.
• Facilitate Local & International flight travel, hotel booking and visa application processes for various countries.
• Workspace Operations: Ensure the office is clean, organized, and fully functional; manage facility repairs and procurement in collaboration with the operations team.
• Culture & Events: Plan and execute in-office events, team-building activities, and workshops aimed at fostering community spirit."
• Community Connection: Facilitate connection between remote and on-site team members using digital platforms and internal directories.
• Relationship Management: Act as a proactive problem solver, resolving conflict and serving as an advocate for the employee experience."
• Feedback Collection: Gathering and analyzing feedback to improve services and facilities.
• Curate positive high value experience for all business stakeholders at every point of engagement.

Key Requirements

• Exceptional Communication: The ability to clearly convey workspace rules, lead networking events, and foster a welcoming atmosphere.
• 2 - 3 years experience in Local & International flight travel, hotel booking and working knowledge of visa application processes for various countries.
• Empathy & Active Listening: Essential for understanding employees’ daily struggles, facilitating organic connections, and mediating conflicts.
• Organizational Multitasking: Juggling day-to-day front-desk duties, Tour bookings, and workspace management simultaneously.
• Event Planning & Facilitation: Organizing team bonding activities, social gatherings, and professional activities to keep the community vibrant and engaged
• Speedy Problem Solving: Whether it’s a Wi-Fi outage, an overbooked meeting room, or a guest complaint, the community manager needs to think on their feet and solve problems quickly and efficiently.
• Community & Communication Tools: Familiarity with digital communication and member directories to keep remote and on-site workers connected (e.g., Slack, Google Workspace, or Microsoft 365)
• Experience with tools like Microsoft Teams and other workplace management software is an advantage.
• Great interrelational and interpersonal skills.
• Administration, Hospitality, Luxury industry background and previous experience as a community manager, is a plus.

Work Location: In person