Operations Manager - Luxury Fragrance Brand - Oud Arabian
Operations Manager
Location: United Kingdom
Job Type: Full-Time
About Us
We are one of the UK’s largest Middle Eastern fragrance retailers, with a rapidly growing business across retail, e-commerce, distribution, and social media. We currently operate 6 physical stores alongside a fast-growing online presence and expanding distribution network.
As we continue to grow, we are looking for an experienced Operations Manager who can strengthen the business, implement systems, improve operational flow, and help build the infrastructure needed to scale efficiently.
The Role
We are seeking a highly experienced and commercially minded Operations Manager with a proven track record of improving business operations within fast-paced retail or multi-channel environments.
This is a key leadership role responsible for overseeing and improving day-to-day operations across stores, online operations, warehouse/distribution, logistics, and internal processes. The successful candidate will be expected to bring structure, accountability, efficiency, and scalable systems into the business.
Key Responsibilities
- Oversee and improve daily business operations across retail stores, e-commerce, warehouse/distribution, and customer service
- Implement systems, workflows, SOPs, and operational processes to improve efficiency and scalability
- Identify operational bottlenecks and introduce practical solutions to improve performance
- Improve communication and coordination between departments including retail, warehouse, marketing, and online operations
- Monitor KPIs, reporting, operational performance, and team productivity
- Support inventory management, stock flow, replenishment, logistics, and fulfilment operations
- Work closely with senior leadership to support business growth and expansion plans
- Lead and manage operational teams, department managers, and staff performance
- Help create a strong culture of accountability, organisation, and operational excellence
- Support the setup and operational planning for new stores and future growth
Requirements
- Proven experience as an Operations Manager or similar senior operational role
- Strong track record of implementing systems and improving operational efficiency
- Experience managing operations within retail, e-commerce, distribution, or multi-site businesses
- Demonstrated ability to support and scale growing businesses
- Strong leadership, organisational, and problem-solving skills
- Commercially aware with strong analytical and reporting abilities
- Ability to work effectively in a fast-paced, high-growth environment
- Excellent communication and decision-making skills
Preferred Experience
- Experience within fragrance, beauty, luxury retail, fashion, or FMCG industries
- Experience managing both online and physical retail operations
- Familiarity with inventory systems, ERP/CRM platforms, and operational software
- Experience supporting warehouse and fulfilment operations
What We’re Looking For
We are looking for someone who can genuinely support and strengthen the business as it scales. The ideal candidate will be proactive, highly organised, solutions-focused, and capable of building structure within a growing company.
Candidates must be able to demonstrate:
- A proven track record of operational improvements
- Examples of systems or processes they have implemented
- Experience supporting business growth and scaling operations
- Strong leadership and ownership mentality
Why Join Us
- Join one of the UK’s leading Middle Eastern fragrance retailers
- Be part of a fast-growing and ambitious company
- Opportunity to play a major role in the future growth of the business
- Dynamic and entrepreneurial working environment
How to Apply
Please submit your CV along with a short cover letter outlining your operational management experience, examples of systems or process improvements you’ve implemented, and why you believe you would be a strong fit for this role.
Pay: £24,500.00-£30,000.00 per year
Work Location: In person