Resident & Community Programs Manager

SUMMARY

Under the supervision of the Director of Property Management , the Resident & Community Programs Manager is responsible for the supervision of the Resident & Community Programs Coordinators and developing strategic partnerships that will enhance the quality of life for all residents. This position ensures compliance with applicable regulations, and overseeing the development and implementation of resident programs across all communities.

This position leads the standardization of resident services programming, develops community partnerships, and ensures residents have access to supportive services, educational opportunities, and resources that enhance quality of life and housing stability.

DUTIES AND RESPONSIBILITIES

These describe the general nature of the position, other duties and responsibilities may be assigned, as needed.

• Interview, hire, train, and supervise Resident & Community Programs Coordinators.
• Provide orientation, ongoing training, and performance evaluations; offer coaching and professional development.
• Establish, implement, and maintain standardized policies, procedures, and program guidelines across all properties.
• Monitor staff performance, caseloads, program outcomes, and resident engagement metrics.
• Ensure Resident & Community Programs Coordinators comply with HUD requirements and all federal, state, and local regulations.
• Maintain oversight of reporting systems, documentation, file management, and audit readiness.
• Communicate regulatory changes and provide guidance on implementation.
• Oversee the development and implementation of resident services programming, including;

Health and wellness

Financial literacy

Employment and workforce development

Youth and senior services

Food security

Educational enrichment

Housing stability

• Assess resident needs and identify service gaps across communities.
• Promote resident participation through outreach, events, and community engagement initiatives.
• Coordinate crisis intervention, referrals, and support services as needed.
• Ensure equitable access to programs and services for all residents.
• Build and maintain partnerships with community organizations, healthcare providers, educational institutions, and government agencies.
• Develop collaborative initiatives that provide resources and services to residents.
• Represent the organization at community meetings and networking events.
• Identify opportunities for grants, sponsorships, and external resources.
• Maintain frequent communication with Resident & Community Programs Coordinators, property management staff and leadership.
• Partner with Community Managers to address resident concerns and support lease compliance through education and intervention.
• Collaborate with internal teams to align resident services with organizational goals.
• Track and report program performance, outcomes, and key metrics.
• Assist with budgeting, program planning, and grant-related reporting.
• Provide regular updates and respond to ownership requests, concerns, and feedback.
• Provide onsite program reviews, including file audits and resident feedback assessments.
• Monitor community relations and intervene in issues involving residents, service providers, or staff as appropriate.

BEHAVIORAL COMPETENCIES

Leadership: Provides clear direction, develops staff, and leads by example while managing performance through regular feedback.

Job Knowledge: Demonstrates strong knowledge of Resident & Community Programs Coordination, resident services programming, and organizational policies; applies sound judgement in decision making.

Initiative: Proactively identifies challenges and implements effective solutions; seeks opportunities for program improvement and growth.

Staff Awareness: Maintains awareness of surroundings and promotes safe environments for residents and staff.

Customer Service: Demonstrates a strong commitment to meeting the needs of residents, colleagues, and community partners.

EDUCATION AND EXPERIENCE

Bachelor’s Degree and a minimum of five years’ experience in case management, social work, human services, or a related field; a minimum of five years’ experience in nonprofit program development and supervision; minimum of two years’ experience in a management or supervisor role, with experience managing teams.

Solid understanding of organizational and project-based budgeting, finance, and communications. Excellent people management skills. Ability to prioritize a complex workload with excellent organizational skills. Able to take responsibility and make informed operational decisions. Excellent written and verbal communication skills. An equivalent combination of education and experience may be considered.

TECHNICAL SKILLS

The employee will need to have strong computer skills (MS Word, Excel, PP, etc). Experience with data tracking, reporting systems, and program evaluation tools preferred. Ability to learn and utilize organization-specific software and reporting platforms.

PHYSICAL DEMANDS

To perform this job successfully, the employee is frequently required to remain in a stationary position. Daily movements include sitting, standing, operating computers and other office equipment, moving about the office, and attending meetings. The employee must be able to communicate via email and verbally via telephone. The employee must occasionally transport up to 25 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

TO APPLY

Please send resume and letter of interest to jobs@anchornc.org

Pay: $55,000.00 - $65,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Work Location: In person