Social Media and Community Executive

Job Title

Social media & Community Executive

Department

Sales and Marketing

Location

Urban Playground Head Office, Nottingham

Role Description

To own the day-to-day execution of our social media channels, ensuring content is scheduled, published, monitored and optimised across multiple brands and venues during a critical growth period, including the launch of our Chicago venue, while looking after London and Manchester

Essential Duties and Responsibilities

Social Media Management

Own the social media content calendar across multiple brands.
Schedule and publish content across Instagram, TikTok, Facebook, LinkedIn and YouTube.
Ensure content is published accurately and on time.
Coordinate content requirements across multiple stakeholders.

Community Management

Monitor comments, messages and engagement across all channels.
Respond to customer enquiries in line with brand guidelines.
Escalate customer service issues where appropriate.
Drive engagement and conversation within online communities.

Content Coordination

Work with internal teams, agencies, creators and designers to ensure content is received and published on schedule.
Support launch campaigns, activations and events.
Manage content libraries and asset organisation.

Performance & Reporting

Monitor performance of content and campaigns.
Identify top-performing content and trends.
Provide weekly reporting and recommendations.

Candidate Requirements

Key Skills and Competencies

Strong interpersonal skills and ability to influence senior stakeholders.
High attention to detail with the ability to see the bigger picture.
Ability to manage multiple priorities and meet tight deadlines.
Comfortable working in a fast-paced environment.
Excellent written communication skills.

Qualifications and Experience

Marketing Qualification or Degree.
Social media native with strong understanding of Instagram, TikTok and YouTube.
Hospitality, leisure, entertainment or consumer brand experience preferred.
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