Manage and grow online communities across assigned social media platforms
Monitor, respond to, and engage with audience comments, messages, and discussions in a timely and brand-appropriate manner
Track trending topics, conversations, and cultural moments relevant to the brand and identify opportunities for engagement
Develop and execute community engagement strategies to strengthen brand presence and loyalty
Coordinate with content, creative, and strategy teams to ensure consistent messaging across platforms
Prepare regular reports on community performance, sentiment, and insights using available tools and platform analytics
Support social media campaigns through real-time engagement and community amplification
Escalate sensitive issues or reputational risks when necessary in accordance with brand guidelines

Minimum Qualifications: Active and highly engaged on major social media platforms
At least 1 year of experience in social media community management and/or content creation
Strong awareness of trending news, digital culture, and platform-specific conversations
Demonstrated active presence and understanding of evolving social media behavior and audience engagement
Background in Digital Marketin is an advantage
Proficient in Microsoft Office applications with strong reporting and documentation skills
Experience in using social listening or analytics tools is a plus

IXMGOH is Campaign Global's Awardee for Best Place to Work For in the Philippines, Best in Company Culture in Southeast Asia for several years, and Best in Talent Development. We invented Creative Engineering. We are committed to make the best work possible for a brand, in its category and in the world. Ingenious is the benchmark by which to judge existence and paycheck. Our Mission Devise ingenious communication systems that gets the job done at the least possible time, effort and resource.

Social Media Manager

About IdeasXMachina Group of Hakuhodo