Team Lead-Community Disability Support Worker

Role Summary

Above & Beyond Care Services is seeking a dependable and compassionate Team Lead – Community Disability Support Worker to support individuals with disabilities while providing day-to-day leadership to frontline care teams. This role is ideal for someone with prior Team Lead experience or a strong Community Disability Support Worker ready to step into the next stage of their career.

The successful candidate must bring strong judgement, excellent documentation, clear communication, and a genuine commitment to safe, respectful, person-centred care.

Key Responsibilities

• Lead, guide, and support Community Disability Support Workers during daily operations to ensure safe, consistent, and person-centred service delivery.
• Support individuals with daily living activities, personal care, routines, meal support, community participation, and independence-building goals.
• Ensure all documentation is completed accurately, professionally, and on time, including daily notes, incident reports, communication logs, client updates, and required forms.
• Communicate clearly and promptly with frontline staff, Operations, HR, families, guardians, and other stakeholders as required.
• Monitor service quality, staff conduct, client safety, and adherence to care plans, behaviour support plans, routines, and organisational expectations.
• Provide coaching, support, and direction to team members while promoting accountability, professionalism, teamwork, and respectful workplace conduct.
• Respond calmly and appropriately to incidents, escalations, behavioural concerns, or urgent client needs, following ABCS policies and reporting procedures.
• Support scheduling coverage, shift handovers, attendance expectations, and operational continuity across assigned locations when required.
• Ensure compliance with health, safety, confidentiality, medication, documentation, and abuse prevention/reporting requirements.
• Travel between Rocky View County, Airdrie, and other assigned locations as required to support clients, staff, and operational needs.

Required Qualifications

• Previous experience as a Team Lead, Senior Support Worker, Community Disability Support Worker, Health Care Aide, Behaviour Support Worker, or similar role is preferred.
• Candidates ready to step into a leadership role may also be considered where they show strong judgement, maturity, and reliability.
• Experience supporting individuals with disabilities, complex needs, behavioural support needs, seniors, or chronic health conditions is an asset.
• Valid Class 5 driver’s licence is required.
• Reliable vehicle and ability to travel between locations is required.
• Clear criminal record check and vulnerable sector screening required.
• First Aid and CPR certification preferred or required prior to commencement.
• Strong written and verbal communication skills.
• Ability to complete high-quality documentation and follow reporting expectations.
• Compassionate, patient, reliable, and committed to dignity-based care.

Selection Process

The selection process will include:

• Initial screening conversation
• In-person case study interview

The case study will assess judgement, documentation quality, communication style, leadership approach, and ability to respond to real care-based scenarios.